Process Discovery & Transformation Lead
About Us
We are a technology services company dedicated to helping organizations build and deploy cutting-edge AI solutions. From generative AI and custom LLM integrations to predictive analytics and intelligent automation, we work across industries to bring real-world AI applications to life. Our projects combine deep technical expertise with hands-on client collaboration to solve high-impact problems.
Role Overview
The Process & Discovery Lead will define and scale this critical function for Eliza's service offerings by identifying, structuring, and translating enterprise workflows into high-impact AI solutions.
This role sits at the front of every engagement. You will work directly with executives and operators inside large organizations to uncover how work actually gets done, where value is created, and where AI can materially improve revenue, efficiency, or decision-making.
You are not a consultant who writes slides. You are responsible for turning ambiguity into clear, structured AI build plans that get executed.
What Youʼll Do
1. Process Discovery & Stakeholder Engagement
Lead structured interviews with executives and frontline operators across functions
Map end-to-end workflows, decision points, and system dependencies
Identify bottlenecks, inefficiencies, and revenue leakage
2. Opportunity Identification
Translate business processes into AI use cases with clear ROI
Prioritize opportunities based on impact, feasibility, and speed to value
Quantify expected outcomes (revenue lift, cost reduction, cycle time improvement)
3. AI Solution Design
Convert findings into structured AI project plans
Define inputs, outputs, decision logic, and system integrations
Work closely with engineering teams to ensure plans are executable
4. Delivery Alignment
Act as the bridge between business stakeholders and technical teams
Ensure solutions are grounded in real workflows, not theoretical use cases
Drive clarity, scope discipline, and measurable outcomes
What Good Looks Like
You can walk into a messy organization and quickly understand how it actually runs
You ask sharp, uncomfortable questions that surface real problems
You reduce complex operations into clear, structured systems
You tie every recommendation to measurable business impact
You produce plans that engineers can build without guesswork
Requirements
5years experience in process improvement, operations, or transformation roles
Background in Six Sigma, Lean, or similar structured methodologies
Proven track record of delivering measurable impact in large organizations
Strong experience conducting stakeholder interviews and synthesizing insights
Ability to translate business processes into structured frameworks and execution plans
Comfortable working across business and technical teams
Strong Plus
Experience working with or within private equity-backed companies
Exposure to digital transformation, automation, or AI initiatives
Experience in high-growth or operationally complex environments
What We Offer
Competitive compensation (salary + deployment bonuses or client uplift incentives).
Equity options in a growing AI services company.
Flexibility to work across industries and problem domains.
A collaborative, mission-driven team passionate about the real-world impact of AI.