Process Quality Coordinator (Remote - Michigan)

About the Role

Location: Remote – Michigan residents 
 
Would you like to work a Monday-through-Friday schedule from the comfort of your home? 
 
As a remote Process Quality Coordinator in Morley's reacquired vehicle management (RVM) group, we'll train you to manage performance and quality. No automotive experience required! We're looking for someone with a keen eye for detail and precision to help us provide the best experience possible for our clients and their customers. 
 
What You'll Do
Manage transaction quality review on cases for the repurchase process and reacquired vehicle management (RVM) groups
Make sure that required document collections are accurate per state requirements
Work with team members and Senior Coordinators to verify the reliability and integrity of case information
Evaluate transactions for quality and deliver feedback
Review case setup to ensure repurchase packets are correct
Review repurchase settlement offers to ensure they align with client guidelines
As assigned, help think critically about the case per state requirements 
Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude
 
What to Expect
Morley's RVM team is one of the strongest in the business at handling vehicle buybacks, and has built the processes and relationships to make sure we can do this smoothly.

It's a great group for growth, and is part of a company that offers strong health plans and financial benefits. We make sure you have the tools you need to be able to do your job right and stay connected with your team. 
 
Questions Before You Apply? Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com
Chat hours: M-F 8 a.m. - 5 p.m.

Eastern / 7 a.m. - 4 p.m. Central / 6 a.m. - 3 p.m. Mountain / 5 a.m. - 2 p.m.

Pacific time | Closed on some holidays
TA will respond to after-hours questions the next business day

Skills for Success

Required Skills
Computer and Microsoft Office proficiency
A positive, self-starter attitude with a solid work ethic, strong attention to detail and ability to meet deadlines
Excellent organizational and interpersonal skills
 
Eligibility Requirements
Bachelor’s degree (OR, high school diploma or equivalent with three or more years of customer care experience*)
(*previous work in call center, retail, restaurant, fast food, hotel, banking, mortgages, or any role where you interacted with customers)
Able to work 8 a.m. - 5 p.m. Eastern time Monday to Friday (no nights or weekends!)
Must be able to stick to the schedule reliably
 
Remote Work Requirements
Michigan resident 
Secluded and distraction-free work environment
Required internet setup:High-speed internet delivered through a wired provider (cable or fiber)
Computer must be physically connected to your modem / router using an Ethernet cable
Wireless, 5G and satellite connections are not supported

 
The Remote Experience 
Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.

 
(direct link to video: https://mrly.info/h4b)
 

Why Join Our Morley Family

At Morley, your paycheck is just the start – add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.
 
Health & Wellness Benefits
Medical and prescription coverage
Dental and vision insurance
Paid time off
Associate wellness program with rewards for annual checkups
Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
 
Financial Benefits
401(k) with match
Flexible spending account (FSA)
Life insurance
Company-paid short- and long-term disability insurance
 
Benefits to Make Your Life Easier
24/7 online access to doctors through Teladoc
24/7 nurse help desk
Patient advocacy with free 24/7 support for benefit questions and claims
Guidance for family, financial and estate planning (including wills)
 
About Morley
Our mission is to deliver extraordinary experiences.
 
We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our associates and for the world-leading companies that partner with us.
 
We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
 
As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com.
 
Thank you for your interest in Morley.
 
Notices
Morley utilizes E-Verify during onboarding for all hires.

Click here to learn more about E-Verify: https://mrly.info/bau and your right to work: https://mrly.info/7wo
Click here to view Morley’s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa
Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy