Product Custodian - Payroll Intern

The intern supports the Payroll Product team in managing day-to-day sustain and operational activities. The role provides exposure to IT service management, payroll systems, and global operations, while contributing to performance tracking, reporting, and coordination tasks.

Key Accountabilities (Adjusted to Intern Seniority)

1. Support to Product Performance Monitoring

Assist in collecting and consolidating support performance data

Support identification of recurring issues and trends for team review

Help prepare KPI dashboards and reports for governance meetings

Contribute to documentation of performance insights

2. Support to IT Run Operations

Monitor ticket queues and support basic prioritization activities under guidance

Assist in tracking SLA compliance and backlog evolution

Help maintain visibility of operational status across support teams

3. Operational Support & Coordination

Participate in Daily/Weekly Operational Reviews (DORs/Wors) and capture meeting outputs

Support preparation of Monthly Operational Review (MOR) materials

Assist in tracking action items and follow-up activities

4. Vendor & Stakeholder Interaction (Exposure Role)

Support communication with vendors under supervision

Assist in collecting updates on ongoing issues and improvements

Gain exposure to global stakeholder management

5. Knowledge & Continuous Improvement

Support creation and updates of knowledge articles

Assist in documentation of processes and best practices

Contribute to improvement initiatives driven by the team

Key Requirements

Education

Bachelor’s degree (in progress or recently completed), preferably in IT, Engineering, Business, or related field

Skills

Strong interest in IT systems, operations, or payroll domain

Analytical mindset and attention to detail

Basic understanding of Excel / reporting tools

Good communication skills in English

Ability to work in a structured and collaborative environment

Behavioral Competencies

Proactive and eager to learn

Team-oriented with strong collaboration skills

Organized and detail-oriented

Adaptable and comfortable working in a global environment

Working Environment

Global IT HR Payroll product organization

Interaction with international teams and vendors

Exposure to enterprise tools and IT service management processes

Learning Outcomes (Important for Internship Position)

Understanding of SAP Payroll ecosystem and IT operations

Exposure to KPI management and performance reporting

Experience working with global teams and vendors

Development of analytical, coordination, and communication skills

What we offer:

Employment contract through an external agency

Flexible working model: remote work and flexible working hours

Opportunity to build professional experience in an international FMCG company with the highest standards

Independence in handling responsible tasks in a dynamic environment

Work atmosphere based on respect, professionalism, and kindness

Tailored career development path aligned with your aspirations and opportunities within the company