Product Documentation and Operations Intern

ROLE SUMMARY

We are seeking a paid Product Documentation and Operations Intern to support product release, documentation, enablement, research, and backlog organization activities during the summer. This is a temporary, part-time, non-exempt internship designed to provide hands-on experience with product operations, release communications, product documentation, user enablement, and AI-assisted workflow support.

The duration of this internship is 10 - 12 weeks.

KEY RESPONSIBILITIES

Release Documentation Support

Assist with preparing initial drafts and supporting materials for recurring release artifacts, which may include:

Internal Release Briefs  

Product All Hands presentation materials  

Release Notes  

Traceability Appendices  

Permissions Matrices  

Notifications Matrices  

Other release-related documentation as assigned  

Training & Enablement Support 

Support updates to product enablement and training materials as new features are released. This may include assisting with:

User guide updates  

Quick reference guides  

Training materials  

Internal enablement content  

Documentation cleanup or formatting  

Drafting proposed updates based on approved feature information  

Product Research Support 

Conduct supervised research to help inform product positioning, roadmap conversations, stakeholder discussions, and future planning. Responsibilities may include:

Gathering information from approved internal or external sources  

Summarizing findings  

Preparing short research briefs  

Organizing themes, trends, or stakeholder inputs  

Identifying open questions for Product team review  

Product Enhancements Backlog Support

Assist with maintaining and organizing the Product Enhancements Backlog. This may include: 

Reviewing backlog items for completeness  

Organizing or tagging enhancement requests  

Identifying duplicates or related items for review  

Preparing monthly summaries of common themes  

Using approved AI tools, where permitted, to help draft summaries or identify patterns  

Learning Objectives 

Through this internship, the intern will gain exposure to:

Product release operations

Product documentation practices

Internal and customer-facing release communication workflows

User enablement and training asset development

Product backlog organization and analysis

Product research and synthesis

Responsible use of AI tools in a business environment

Cross-functional collaboration with Product, Training, Documentation, and related teams

Required Qualifications 

Current student or recent graduate with interest in product management, product operations, documentation, business analysis, training, communications, or a related field  

Strong written communication skills  

Strong attention to detail and organization  

Ability to summarize information clearly and accurately  

Comfort working with structured documents, spreadsheets, presentations, or collaboration tools