Product Enablement Associate

Overview

Paperpal is looking for a curious, proactive Product Enablement Associate to help us scale our user education and product adoption efforts across our B2B and B2C customers. This is a delivery-focused, customer-facing role for someone who enjoys explaining products clearly, presenting live, and helping users get value quickly. You’ll work closely with the Product Enablement owner to conduct product demos, product webinars, and training sessions, while contributing to how we standardize and scale enablement as a function.

This role is ideal for someone early in their enablement or customer-facing career who wants hands-on exposure to demos, webinars, and SaaS education at scale.
 
CACTUS is a remote-first organization and we embrace an accelerate from anywhere culture. You may be required to travel to our Mumbai office based on business requirements or for company/team events.
 

Responsibilities

Learn and demonstrate products through structured onboarding, shadowing, and practice
Deliver standardized B2B product demos for trial users and existing customers
Co-host and independently run product walkthrough webinars for institutions and user groups
Act as a reliable source to relay feedback to the product team for improvements as needed
Capture recurring questions and feedback from demos to improve enablement flows and support in scaling product enablement efforts
Work across product, sales, marketing and customer success teams

Qualifications and Prerequisites

Must have:
Proactive attitude, curiosity, and willingness to learn in a fast-paced startup environment.
Strong verbal, written communication and comfortable presenting live to external audiences
Ability to learn complex product workflows and communicate product value clearly
Structured, well-prepared to conduct product training sessions
Openness to feedback and continuous improvement
Ability to multi-task and manage timelines independently

Nice to Have:
Experience with SaaS products or academic technology
Understanding of B2B sales or institutional buying
Familiarity with webinar platforms, video tools for product tutorials
 
Ideal background
1-3 years of experience in: Customer onboarding, Product demos or solutions roles, Training / L&D, Customer success or support with presentation exposure
Experience with SaaS products is a plus!

Application Process

Before applying, please ensure you meet the role requirements listed above and have legal authorization to work in the country where this role is advertised. Our selection process typically involves an initial screening by a recruiter and two to three interview rounds. 
 
Equal Opportunity
 
Our hiring practices reflect our commitment to providing equal opportunities and creating an environment where everyone can thrive, develop, and succeed. We celebrate the uniqueness of our team members and prohibit discrimination of any kind, based on race, color, religion, gender identity, sexual orientation, age, marital status, disability, or any other protected characteristic.
 
Accelerating from Anywhere
As a remote-first organization, these are essential attributes we look for in all our candidates.

Taking ownership of your work with minimal supervision, showing strong ability to organize, prioritize and deliver results independently. Documenting work that brings everyone on the same page. Maturity to choose between synchronous and asynchronous collaboration.

Effectively collaborating with colleagues across different time zones by setting dedicated hours for collaboration and keeping team members updated through your MS Teams status.

About CACTUS

Established in 2002, Cactus Communications (cactusglobal.com) is a leading technology company that specializes in expert services and AI-driven products which improve how research gets funded, published, communicated, and discovered. Its flagship brand Editage offers a comprehensive suite of researcher solutions, including expert services and cutting-edge AI products like Mind the Graph, Paperpal, and R Discovery. With offices in Princeton, London, Singapore, Beijing, Shanghai, Seoul, Tokyo, and Mumbai and a global workforce of over 3,000 experts, CACTUS is a pioneer in workplace best practices and has been consistently recognized as a great place to work.