Product Impl & Support Specialist, Prod & Sol
Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team
Product Implementation and Support Specialist Product & Solutions
Full time, Bangalore, India
In this role, you will be responsible for leading and managing GDS and agent facing product tasks associated with new and existing business implementations. You will be accountable for the availability, technical and user support, and maintenance of Travel technology GDS and agent facing products.
As a Product Implementation and Support Specialist Product & Solutions, you will
Be in charge for the GDS and product set up of new business implementations
Manage GDS and agent facing tools’ implementation processes as they relate to timelines and expectations
Provide support for on-going technical, product administrative support, and maintenance
Maintain a good understanding of all GDS and BCD Travel technology products to ensure proper support process can be developed and implemented
Create or modify project plans as necessary; this may include different versions or customized offerings of a product or service
Maintain product databases
Interact with Product Manager, operational and account teams
About you
Extensive experience in the travel industry with extensive experience of business travel operational reservation work flow procedures
Knowledge of GDS systems (Sabre, Apollo, Galileo, Amadeus, Worldspan)
Comprehensive knowledge of agent-facing travel technology tools
Proficient in Microsoft applications; Word, Excel, PowerPoint, Outlook and Visio
A proven background in product configuration, requirements gathering and documentation
Motivated and flexible to accommodate both internal and external clients
Excellent verbal and written communication skills in English
What we offer you
At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.
About us
BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.
Get to know us by reading our blog and checking out our social media:
https://www.bcdtravel.com/blog/
https://www.linkedin.com/company/bcd-travel/
https://www.instagram.com/bcdtravel/
https://www.facebook.com/bcdtravel/
You’ll be offered
Flexible working hours and work-from-home or remote opportunities
Opportunities to grow your skillset and career
Generous vacation days so you can rest and recharge
A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
Travel industry professional perks and discounts
An inclusive work environment where diversity is celebrated
Ready to join the journey? Apply now!
We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.
We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.
#LI-FB1