Product Manager

What We’re About

At CentralSquare, you’ll get the opportunity to work in a collaborative environment within a company that builds complex web-based enterprise applications for our Public Servants across North America. As over 250 Million citizens in the US are impacted by CentralSquare Software, we are on a trajectory to revolutionize the way agencies address citizens’ needs by improving quality of life and building safer, smarter communities...and we need great candidates to do it!

Looking to grow your career? That’s great! Hard work should be rewarded, and we are committed to cultivating careers while providing competitive compensation and a great benefits package, including tuition reimbursement, parental leave, paid volunteer hours, and unlimited PTO. Our flexible work environment also enables you to take advantage of an excellent work-life balance whether you are in office or working remotely.

The Role

We're seeking a strategic and execution-oriented Product Manager to drive the evolution of our public safety software portfolio. In this role, you'll own the product vision and roadmap for mission-critical solutions used by 911 dispatch centers, law enforcement agencies, and emergency response teams nationwide. You'll balance user needs, business objectives, and technical feasibility to deliver products that directly impact community safety.  

This is a high-impact role where you'll collaborate with engineering, design, sales, and customer success teams to shape products that our customers depend on in life-or-death situations.  

What You'll Do  

Product Strategy & Vision:

Define and own the product roadmap for assigned products, aligning stakeholder priorities with market opportunities and customer needs  

Conduct user research, competitive analysis, and market assessment to identify growth opportunities and inform product strategy  

Establish success metrics and KPIs to measure product performance, adoption, and business impact  

Communicate product vision and strategy to executive leadership, cross-functional teams, and external stakeholders  

Execution & Delivery:

Collaborate with engineering teams in an Agile environment to translate product requirements into actionable user stories and acceptance criteria  

Make data-driven prioritization decisions, balancing feature development, technical debt, and operational improvements  

Work closely with UX/UI designers to create intuitive experiences for users working in high-pressure environments  

Lead sprint planning, backlog grooming, and release planning activities with development teams  

Go-to-Market & Customer Engagement:

Partner with marketing and sales to develop go-to-market strategies, positioning, and messaging for new features and releases  

Define pricing strategies and packaging that maximize customer value and business profitability  

Present product demos and roadmaps at customer meetings, trade shows, and industry conferences  

Gather customer feedback through on-site visits, user interviews, and advisory board sessions  

Serve as the voice of the customer internally, advocating for user needs in product decisions  

Cross-Functional Collaboration:

Build strong relationships with sales, customer success, and professional services teams to understand customer challenges and market dynamics  

Coordinate with third-party partners and technology vendors to integrate complementary solutions  

Provide product training and enablement to internal teams and customers  

Participate in RFP responses and strategic customer engagements 

Key Competencies:

Customer-Centric Thinking: Deep empathy for users and ability to translate needs into product solutions  

Strategic Vision: Can see the big picture while managing tactical execution  

Technical Acumen: Comfortable discussing technical concepts with engineering teams  

Data-Driven Decision Making: Uses analytics and metrics to guide prioritization  

Stakeholder Management: Builds consensus and navigates competing priorities effectively  

Execution Excellence: Delivers results in fast-paced, dynamic environments  

Communication: Articulates complex ideas clearly to diverse audiences