Product Operations Coordinator

About PSG

For over 30 years, PSG (an EPIC owned company) has been singularly focused on helping clients navigate the complex and ever-evolving challenges of drug management. Through our leading pharmacy intelligence and technology solutions, we help clients save billions of dollars annually while serving as a trusted advocate and strategic partner.

Our Artemetrx platform is a premier drug cost management solution, enabling continuous monitoring of medication usage, cost drivers, and trends for some of the largest healthcare payers in the industry.

Position Summary

We are seeking a Product Operations Coordinator to support cross-functional initiatives spanning Product, Technology, Client Implementation, and Client Success.

This role is ideal for a highly organized, detail-oriented problem solver who thrives in a hybrid environment. You will be responsible for coordinating product and data lifecycle initiatives while maintaining operational tools and systems that ensure execution, visibility, and data integrity.

This position requires strong collaboration with internal teams, clients, and vendors, as well as the ability to gather and document complex requirements to support accurate implementation and client success.

Key Responsibilities

Project Coordination – Application & Data Lifecycle

Coordinate cross-functional initiatives across product applications, data flows, and lifecycle activities

Track milestones, dependencies, risks, and deliverables

Support standardized product and data lifecycle processes from intake through delivery and retirement

Facilitate alignment across Product, IT, Data, and Compliance stakeholders

Client Implementation

Partner with product teams (consultants, developers, analysts, PMs) to ensure accurate and timely data implementation

Work directly with clients to gather data requirements and secure approval on configurations

Collaborate with vendors to obtain:

Data file layouts

Test files

Claims files

Provide internal and external status updates and implementation reports

Azure DevOps & Lifecycle Tool Administration

Administer Azure DevOps (projects, boards, workflows, and work items)

Maintain consistent tool configurations for tracking and reporting

Manage user access, permissions, and security groups in collaboration with IT

Ensure lifecycle data (status, ownership, dependencies, outcomes) is accurate and up-to-date

Product Application & Data Operations Support

Track product changes, enhancements, and data dependencies

Ensure tools reflect governance standards and lifecycle requirements

Partner with Product and Data teams to align tool usage with compliance and audit expectations

Governance, Reporting & Documentation

Maintain documentation for lifecycle workflows, standards, and tool administration

Enforce naming conventions, templates, and operational best practices

Support audits, reporting, and leadership insights related to product and data operations

Qualifications

Required Experience & Skills

Experience in project coordination, product operations, PMO, or data operations

Hands-on experience with work management tools (e.g., Azure DevOps, Smartsheet)

Strong organizational skills with the ability to manage multiple priorities

Experience working in client-facing environments

Strong understanding of pharmacy claims data structures and file layouts

Excellent written and verbal communication skills

Technical & Analytical Skills

Experience with analytics/reporting tools:

SQL

Power BI

Similar data visualization/query tools

Strong problem-solving and troubleshooting abilities

Ability to analyze complex technical and operational issues

Education

Bachelor’s degree in:

Analytics / Informatics

Business

Economics

Mathematics

Statistics

Finance

Or equivalent relevant work experience

 

COMPENSATION:

The national average annual salary for this role is $70,000 – $80,000 in base pay and exclusive of any bonuses or benefits. The base pay offered will be determined based on your experience, skills, training, certifications and education, while also considering internal equity and market data.

WHY EPIC: 

EPIC has over 60 offices and 3,000 employees nationwide – and we’re growing! It’s a great time to join the team and be a part of this growth. We offer:

Generous Paid Time off

Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early close days

Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave

Generous employee referral bonus program of $1,500 per hired referral

Quarterly employee recognition program for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!)

Employee Resource Groups: Women’s Coalition, EPIC Veterans Group

Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development

Unique benefits such as Pet Insurance, Cancer Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support

Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs

50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC!

EPIC Gives Back – Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation

We’re in the top 10 of property/casualty agencies according to “Insurance Journal”

 

To learn more about EPIC, visit our Careers Page: https://www.epicbrokers.com/about/epic-careers/. 

 

EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered helps us to deliver the best outcome to our clients. 

California Applicants - View your privacy rights at: https://www.epicbrokers.com/wp-content/uploads/2025/01/epic-ca-employee-privacy-notice.pdf. 

 

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