Product Operations Coordinator

Product Operations Coordinator
Department: Product
Employment Type: Full Time
Location: Remote - USA
Reporting To: COO
Compensation: $70,000 - $75,000 / year

Description
Impruvon was founded with a mission to transform medication management for vulnerable populations through innovation, accountability, and compassion. Our platform simplifies and automates medication management for care teams in group homes, assisted living, behavioral health, and long-term care environments. Used across 20+ states and trusted by providers, state agencies, and pharmacies alike, we combine hardware, software, and proactive workflows to help reduce errors, eliminate liabilities, and improve care delivery, with a proven track record of reducing medication errors by approximately 48%.

We support care organizations including IDD providers, assisted living operators, and behavioral health programs. We are a high-growth, mission-driven company expanding rapidly across the U.S., building tools that directly impact the lives of people receiving care and the teams who support them.

About the Role

We are looking for a Product Operations Coordinator to help drive visibility, coordination, and execution across our product organization.

This role sits at the intersection of Product, Engineering, Customer Success, Operations, and leadership. You will work closely with stakeholders across the organization to maintain product planning artifacts, track progress against goals and roadmap commitments, coordinate cross-functional activities, and help ensure important information is documented, communicated, and acted upon.

You will serve as a key operational partner to Product leadership, helping create transparency around product initiatives, maintain accountability across teams, and ensure roadmap progress, decisions, risks, and action items remain visible and organized.

This is a highly collaborative, high-ownership role in a fast-moving, fast-growing healthcare technology company where organization, communication, attention to detail, and follow-through are critical.

Key Responsibilities
Product Roadmap & Initiative Coordination

Maintain visibility across active product initiatives, roadmap commitments, strategic projects, and major enhancements

Track initiative progress and maintain accurate roadmap status information

Document roadmap changes, key decisions, dependencies, risks, and action items

Help ensure stakeholders have visibility into upcoming initiatives, timelines, and changes

Assist Product leadership with roadmap planning activities and roadmap communication

Goal Tracking & Product Visibility

Maintain tracking of product goals, objectives, key initiatives, and action items

Monitor progress against commitments and help identify areas requiring follow-up

Prepare status updates, reports, dashboards, and planning artifacts for Product leadership

Help ensure product efforts remain aligned with company priorities and planned objectives

Create visibility and transparency across product initiatives and organizational priorities

Cross-Functional Coordination

Coordinate activities across Product, Engineering, Customer Success, Operations, Sales, and other stakeholders

Facilitate communication regarding priorities, releases, roadmap changes, dependencies, and action items

Follow up on commitments, outstanding tasks, and identified blockers

Help ensure stakeholders remain informed and aligned on product initiatives

Escalate concerns, delays, or risks when appropriate

Release Planning & Organizational Readiness

Support release planning activities across teams

Maintain visibility into release schedules, readiness requirements, and dependencies

Coordinate internal communication and rollout planning efforts

Partner with Product Specialists, Customer Success, and Operations to support successful feature releases

Help ensure teams are prepared for upcoming workflow changes and product enhancements

Product Process & Documentation

Maintain planning artifacts, status reports, dashboards, meeting notes, and product documentation

Document key decisions, action items, and outcomes from planning and product discussions

Help improve Product team processes, communication, and operational consistency

Identify opportunities to improve visibility, accountability, and organizational effectiveness

Support continuous improvement of Product operating processes and team workflows

Skills, Knowledge and Experience
Requirements

2+ years of experience in Product Operations, Project Coordination, Program Coordination, Project Management, Business Operations, Customer Success Operations, or a similar role

Strong organizational skills with the ability to manage multiple initiatives, deadlines, and competing priorities

Excellent written and verbal communication skills

Strong attention to detail and commitment to follow-through

Ability to track, organize, and communicate information across multiple stakeholders and teams

Experience maintaining project plans, status reports, dashboards, meeting notes, or similar planning artifacts

Comfortable working with Product, Engineering, Customer Success, Operations, and leadership teams

Comfortable operating in a fast-paced, highly collaborative startup environment

Strong problem-solving skills and willingness to take ownership of tasks and outcomes

Experience working within tools such as Jira and Confluence for initiative tracking, documentation, and cross-functional collaboration

Nice to Have

Experience in healthcare, IDD services, assisted living, long-term care, or medication management environments

Experience supporting software product organizations

Experience tracking goals, projects, roadmaps, or strategic initiatives

Experience with planning, project management, or collaboration tools

Familiarity with Agile, Scrum, Kanban, or other product development methodologies

Experience supporting operationally complex software platforms

What Success Looks Like

Product initiatives, goals, and roadmap commitments are accurately tracked and visible across the organization

Key decisions, risks, dependencies, and action items are documented and communicated effectively

Stakeholders have clear visibility into initiative status, timelines, and upcoming deliverables

Roadmap planning, release planning, and cross-functional coordination operate smoothly and predictably

Product leadership spends less time tracking status and following up on action items and more time focused on strategy and prioritization

You become a trusted internal resource for product coordination, roadmap visibility, organizational alignment, and operational follow-through

Benefits
At Impruvon, we know our people are our greatest asset. We provide a benefits package designed to support your well-being and growth, including:

Competitive compensation aligned with experience

100% company-paid medical coverage (base plan)

Dental & vision available

401(k) retirement plan

Company-paid life, AD&D, STD & LTD insurance

Lifestyle Spending Account (wellness, personal use, and company swag)

Flexible PTO + company holidays

Flexible, remote-friendly work environment

Opportunity to own and grow a critical function within the company

Mission-driven work with real impact on vulnerable populations

Why Join Us

Working at Impruvon means being part of a mission-driven, passionate, and collaborative team. Every role contributes to improving lives and reducing risks in care settings across the country. Your expertise will help ensure we can continue to innovate, grow, and deliver on our promise of safer, smarter care.