Product Operations Manager

About Us
At Benepass we're making benefits easy. We believe people are the most important asset to any company. Traditional one-size-fits-all benefits packages no longer cut it in today's hybrid and remote-first environment. With Benepass, companies can tailor their benefits to the unique needs of their workforce.
Through our easy-to-use and highly customizable fintech platform, People teams can implement, administer, and track the benefits that meet employees where they are. Employers design their benefits and perks plan by setting a contribution amount and eligible spend categories. Every employee has their own individual definition of wellness and needs different things to help them be their most productive, fulfilled self.

Our Mission
Helping companies reimagine how companies take care of their people.

Our Investors
We are backed by leading investors, including Portage Ventures, Threshold Ventures, Gradient Ventures, Workday Ventures, and Clocktower Technology Ventures. To date, the company has raised $35 million of equity capital.

Articles
Founder Story - Jaclyn Chen

Benepass Raises $40M Series B

Candidate Resources
Benepass | Candidate Resource Page

Benepass Listed on Inc. Magazine's Best Workplaces of 2023

TEAM & ROLE
We’re looking for a Product Operations Manager to own how product work gets operationalized across the business. You will report directly to our Head of Customer Operations, Aileen Palmer.
This role sits within Operations but is deeply embedded with our technical teams. You’ll partner closely with Product and Engineering Managers to understand what’s being built, anticipate downstream impact, and ensure every launch is fully supported across internal teams and customers.
This is a hands-on role for someone who thrives in ambiguity, can connect technical work to operational impact, and takes ownership of getting launches across the finish line.

WHAT YOU'LL DO AT BENEPASS
As a Product Operations Manager, you will:
Own launch readiness end-to-end
Drive launch readiness across all product and engineering workstreams

Build and manage project plans, timelines, and milestones, working backward from launch

Define readiness criteria and make final go / no-go recommendations

Run a weekly launch readiness sync to track progress, surface risks, and drive accountability

Identify downstream impact of product launches on Operations workflows, and ensure associated documentation and process updates are made

Monitor post-launch feedback, ensuring issues are resolved, and learnings are captured

Collaborate closely with our existing Operations Enablement function

Partner closely with Product & Engineering
Work directly with Product and Engineering Managers to understand the roadmap and upcoming sprint work

Evaluate initiatives for user, administrative, and internal operational impact, including potential effects on support volume

Translate technical work into clear operational implications and requirements

Ensure operational considerations are incorporated early in planning, not just at launch

Own Ops → Product Roadmap & Prioritization
Own a consolidated Ops roadmap across CX, CS, Implementation, and TAM, bringing a single, clear view of priorities

Build a structured system to synthesize Ops asks into clearly defined problem statements, and use cases

Quantify impact (revenue, retention, efficiency, risk) and help size opportunities to support prioritization (role needs to be analytical, and use Ops data - CX ticket data, Ops costs etc, - to drive clear prioritization)

Act as the single threaded owner of Ops → Product alignment, driving clarity on tradeoffs, sequencing, and expected business outcomes

Build for the future
Create launch runbooks that will enable scalable go-live plans as the company grows

ABOUT YOU
This role is a strong fit if you:
Have experience in Product Operations, Technical Program Management, or similar roles

Are comfortable working closely with Product and Engineering teams in a sprint environment

Can take ambiguous inputs and turn them into clear plans, timelines, and outcomes

Have strong project management and stakeholder management skills

Communicate clearly and proactively, especially when navigating tradeoffs or risk

Take ownership seriously and follow through on what you own

Thrive in a fast-moving, startup environment with high autonomy

We’re less focused on specific tools or backgrounds and more interested in how you think, how you operate, and how you drive outcomes.

REQUIREMENTS
5-8+ years of experience in product operations, project management, technical program management, or a similar cross-functional role

Experience working closely with Product and Engineering teams, ideally in a sprint-based development environment

Proven ability to manage complex, cross-functional projects with multiple stakeholders and dependencies

Strong track record of driving initiatives from ambiguity to execution, with clear ownership and follow-through

Ability to translate technical product work into operational impact for internal teams and customers

Experience building or improving processes, frameworks, or playbooks that scale

Excellent communication and stakeholder management skills, with the ability to influence across teams

Compensation
Base salary of $150,000 to $180,000 + equity.

Range(s) is subject to change. Benepass takes a number of factors into account when determining individual starting pay, including market comparables, interview performance, peer compensation, and years of experience.

What We Offer
95% coverage of medical, dental, and vision

Fantastic benefits (of course ), including:
$250 WFH setup (one time)

$500/year Learning & Development Benefit

$150/month cell phone + internet

$100/month Wellness

$100/month Co-working and Commuter Benefit

We offer several team onsites a year

Flexible PTO

At Benepass, we are working towards reimaging how companies take care of their people. We are committed to creating an inclusive environment for all our employees and are seeking to build a team that reflects the diversity of the people we hope to serve with our revolutionary products. Benepass is proud to be an equal-opportunity employer.