Product Owner

Job Title: Product Owner – Marketplace (Catalogue & Operations Focus)
Employment Type: Contract

Job Overview

We are looking for a highly accountable, execution-driven Product Owner to take full ownership of our Marketplace platform. This role is critical in bringing structure, governance, and operational discipline to catalogue management, pricing control, and order flow.

You will be responsible for ensuring that every product listed on the platform is valid, serviceable, accurately priced, and aligned with business rules. This role requires a hands-on problem solver who can identify gaps, enforce processes, and drive measurable improvements across the marketplace ecosystem.

Responsibility

Marketplace Ownership

Own the Marketplace platform end-to-end, including catalogue, pricing, availability, and operations
Act as the single point of accountability for all marketplace-related issues and performance
Drive platform reliability, accuracy, and business alignment

Catalogue Governance & Cleanup

Audit and eliminate duplicate, irrelevant, or non-serviceable product listings
Define and enforce catalogue quality standards and governance frameworks
Implement structured workflows for product onboarding and approvals
Ensure ongoing catalogue hygiene and consistency at scale

Pricing & Availability Control

Ensure all product pricing is accurate, approved, and visible only where applicable
Enforce strict controls to prevent incorrect or unauthorized pricing
Align product availability with real-time inventory and fulfillment capabilities
Eliminate listings that cannot be fulfilled or are out of stock

Process & Policy Implementation

Establish and standardize SOPs for:
Product listing and onboarding
Pricing updates and approvals
Order validation and processing
Catalogue modifications

Drive compliance across teams; eliminate ad-hoc or unstructured updates
Introduce scalable, repeatable processes that improve efficiency and control

Order Flow & Customer Experience

Reduce and eliminate order cancellations caused by invalid or incorrect listings
Ensure alignment with PO-based ordering and business rules
Partner with Sales, Operations, and Finance to streamline order workflows
Improve customer experience by ensuring only valid and actionable orders are processed

Cross-Functional Collaboration

Work closely with Engineering to drive platform fixes, enhancements, and automation
Partner with Sales and Operations to validate workflows and enforce governance
Collaborate with Finance to ensure compliance with payment and ordering policies
Act as the bridge between business stakeholders and technical teams

Monitoring & Reporting

Define and track key performance metrics, including:
Invalid orders and cancellation rates
Catalogue accuracy and hygiene
Product availability compliance

Publish regular reports with insights, root cause analysis, and action plans
Continuously identify improvement opportunities and drive execution

Must-Have

5–10+ years of experience in Product Ownership, Marketplace, or E-commerce platforms
Strong expertise in catalogue management and product governance
Solid technical understanding (APIs, backend systems, workflows, SaaS platforms)
Proven track record of fixing broken processes and implementing scalable structures
Strong ownership mindset with a focus on outcomes, not coordination

Good to Have

Experience with B2B marketplaces or IT commerce platforms
Exposure to inventory-linked or supply chain-integrated systems
Experience working with distributed/global teams

What Makes You a Fit

You take initiative and act without needing repeated direction
You are decisive and comfortable making judgment calls in ambiguous situations
You are process-driven with strong attention to detail
You thrive in fixing inefficiencies and bringing structure to unorganized systems
You take full accountability for outcomes and follow through on execution

Current Challenges You Will Solve

Marketplace contains invalid, duplicate, and unnecessary product listings
Pricing inconsistencies are leading to incorrect and non-compliant orders
Orders are being placed for products that are not available or serviceable
Lack of ownership and governance in catalogue updates and workflows
Gaps between defined processes and actual execution