Product Specialist

About BRINC:
At BRINC, we are redefining public safety with an innovative ecosystem of life-saving tools. Our journey started with the development of drones and ruggedized throw phones, designed to access unsafe areas and establish communication to de-escalate situations. Today, we've expanded into creating and deploying 911 response networks, where drones are dispatched to 911 calls to provide real-time visual data, enhancing safety and enabling de-escalation-focused responses.

Our cutting-edge solutions are utilized by over 600 public safety agencies across America and the company has raised over $150M from investors, including Index Ventures, Motorola Solutions, Sam Altman, Dylan Field, Mike Volpe, Alexandr Wang and more. At BRINC, we are committed to recruiting the world's best talent to join us in our mission to support first responders in saving lives.

About this Role:
We are hiring a product specialist in the South Central Area. We are open to candidates residing in FL, GA, SC, NC, TN, AL, AR and LA.
Product Specialists partner with the Sales team to support and facilitate customer demos onsite. A product specialist at BRINC will be responsible for flying and troubleshooting demo and drone related issues before and during product demonstrations.

Key Responsibilities:
Provide customer-facing demo support

Achieve and maintain technical expertise in BRINC OEM products & proprietary software

Possess and maintain an FAA Part 107 Pilot’s License

Build positive relationships with customers and public safety agencies

Maintain a high level of flying proficiency to perform flying duties safely and efficiently

Participate in timely and effective communication with BRINC teammates

Partner with TAEs in the field to deliver live, interactive demonstrations of both hardware and software solutions.

Responsibly manage assigned BRINC equipment to include demonstration truck, station, sUAS kits and all accompanying equipment.

Proactively maintain cleanliness and functionality of all equipment to present BRINC as a solution for our public safety partners.

Proactively conduct detailed preparation testing, pre-operational briefings with contingencies and informative debrief discussions with BRINC personnel while onsite.

Communicate effectively with all team members while onsite and defer questions to the appropriate party during demonstrations.

Complete required recurrent training to comply with company and regulatory requirements

Participate and become certified in comprehensive technical troubleshooting of BRINC technology

Ensure safety practices associated with transport of equipment and technological hardware

Drive and manage the DFR truck to provide on-site support for reps during client meetings, demonstrations, and field events.

Qualifications:
Demonstrated and proven Customer Service/Success skillset

Ability to obtain and maintain FAA Part 107 license and maintain currency certifications

Ability to pass a background check and DMV evaluation with a minimum of 2 years clean driving record

Ability to travel up to 75%

Possess and maintain a valid driver’s license in your primary state of residence

Strong ability to communicate effectively and diagnose problems in a fluid environment.

Preferred Skills
Experience with sUAS, commercial, public safety or otherwise

Public Safety & sUAS Program Experience

Department of Defense Experience

Basic CRM experience

Proficiency in sUAS operations to comply with FAA requirements for Part 107 currency and certification

Robotic and/or sUAS Technician Experience

Working knowledge of proper operations of sUAS per FAA Part 107, public safety COA and COW regulations.

Experience with cellular and wireless network operations

BRINC Culture Values:
Try the hard stuff

Be innovative - Invent the future

Move fast

Listen to end-users

Strive for excellence

Don’t build a dystopia

Be frugal

Save lives through technology

If you’re interested in this role and in joining BRINC, we hope you’ll apply. We’d love to review your application and get to know more about you!

BRINC is proud to be an equal opportunity employer that is resolute in cultivating an environment that promotes safety, diversity, inclusion and equity. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering every employee so they can do their best work. If you have a disability or special need, please let our recruiting team know - we strive to provide appropriate accommodation and assistance.

Benefits and perks listed below may vary based on the nature of your employment with BRINC and/or the country within which you work

Comprehensive medical, dental and vision plans for our employees and their families

401K plan

Maternity and paternity leave

Flexible Time Off (Exempt) / Paid time off (Non-Exempt)

Flexible work environment

Orca pass (for those in Puget Sound)

Free parking (Seattle office)

Free snacks, drinks and espresso (Seattle office)