Product Support Engineer

Trane Technologies is a world leader in creating climate solutions for a sustainable world. The Product Support Engineer role focuses on enabling sales through cross-functional knowledge sharing and problem-solving for Airside products while providing support to the Field Sales Organization in North America.

Responsibilities

• Actively engage and serve as a trusted partner with Trane account managers and Airside Product Growth Team (PGT)
• Serve as a subject matter expert through technical and application knowledge of Airside products. Continually advance this knowledge through personal development goals
• Collaborate with internal or external customers in the areas of, but not limited to:
• Technical Airside equipment understanding and systems application
• Customer specification, bill of materials review, and pricing questions
• Non-selectable and design special options
• This collaboration will include responding to internal product support requests via email and phone using the Zendesk platform
• Support testing and improvement of our equipment selection system, Trane Select Assist
• Engage in customer visit process at Columbia facility including direct support or host duties for assigned visits
• Partner with Sr. Product Support Team Members and Product Management team to:
• Deliver sales channel training during structured training programs, in support of Airside strategies, and in conjunction with sales office requests
• Provide voice of customer to support Airside portfolio strategies including new product development (NPD), top line margin expansion (TLME), and Value Analysis/ Value Engineering (VAVE) projects
• Support commercialization efforts for new or modified product launches as needed
• Leverage Lean thinking and project management skills to support team continuous improvement journey. This includes participation in Managing for Weekly Improvement (MWIs) performance reviews and strategic problem solving
• Learn about our product management strategies and operational frameworks establishing a strong foundation for career growth into diverse areas including product management, operations, or engineering

Skills

• Bachelor's degree in engineering or another related technical field
• One to two years of experience within industrial or manufacturing sector preferred. Experience could include product management, engineering, marketing/sales, field support, or manufacturing operations. It would also include any technical internships
• Tactful and assertive leadership skills to effectively interact with the field (account managers, sales assistants, customers)
• Effective and clear decision-maker in time sensitive situations
• Ability to recognize developing situations to react and diffuse potential problems. Serve as a mediator between internal/external organizations and within the internal organization
• Solid organization skills and flexibility to handle a variety of tasks and projects
• Knowledge of HVAC, or similar products, is beneficial but not required. Product training will be provided as part of onboarding process
• Ability to travel up to 10%

Benefits

• Health insurance
• Holistic wellness programs
• Family building benefits
• Fertility coverage
• Adoption/surrogacy assistance
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution
• Paid time off
• Volunteer
• Parental leave
• Educational and training opportunities
• Tuition assistance
• Student debt support

Company Overview

Company H1B Sponsorship