Profee Support Specialist

The Professional Coding Support Specialist provides customer-facing support to users of TruBridge’s Professional Coding software. This role supports HIM and coding professionals by answering questions related to coding workflows, system navigation, and application usage. The specialist takes ownership of user inquiries, documents interactions, and ensures timely resolution while maintaining compliance with coding standards and healthcare regulations.

This role is ideal for a professional (pro-fee) coder or HIM professional who enjoys problem-solving, helping others, and working in a software-supported environment.

Key Responsibilities

• Respond to user inquiries related to TruBridge Professional Coding software via phone, email, or ticketing system

  Assist users with coding workflow questions and proper use of the application

  Take ownership of user issues and see them through resolution

  Document all interactions and resolutions clearly and accurately

  Collaborate with internal teams to escalate or resolve issues when needed

  Maintain compliance with HIPAA and applicable healthcare regulations

What This Role Is / Is Not

This Role Is:

A customer support role for professional coding software users

Focused on coding workflows and application usage

Ideal for HIM or professional coding professionals

This Role Is Not:

An IT or technical support position

Responsible for hardware, servers, or network troubleshooting

A software development or engineering role

Qualifications

• Professional (pro-fee) coding or HIM experience

  Familiarity with CPT, ICD-10-CM, and professional coding workflows

  Strong communication and customer service skills

  Comfort working with software applications and documenting user issues