Program Coordinator (Philippines)
Position Summary
The Program Coordinator works closely with Sirva client contacts to provide pre assignment support for their mobility programs. This position will be responsible for client mailbox management, supporting relocation agreements, and supporting client projects and inquiries.
*This position is open to be filled in the US or Philippines, working US hours.
Functions and Responsibilities
% of Time
Description of Duty
50%
Support regional and global client directed pre-assignment initiatives such as reporting needs, group move planning, specialized program support, data queries, status updates on cost estimate or initiation requests and systems testing. Must approach tasks with a solutions oriented and consultative support influencing desired outcomes as indicated by the client Talent Mobility team.
30%
Triage shared mailbox by filtering and redirecting incoming requests and tasks. Responsible for meeting client SLAs and KPIs related to inquiry response time.
20%
Prepare and deliver relocation agreements and support cost estimate work as needed
Qualifications and Preferred skills
Minimum 3 years’ experience in working in relocation required
Experience working in a client facing role preferred
Project Management experience preferred
Excellent written and verbal communication skills
Strong attention to detail
Ability to handle multiple tasks and meet timelines
Ability to work successfully in a team and individual environment
Strong computer skills, including proficiency in Excel, (V-lookup and Pivot Table experience preferred)
Education and Certification Requirements
High school diploma required
Undergraduate degree preferred
Sirva Worldwide Relocation and Moving is a global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With 75 owned locations and more than 1,000 franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self service and human support. From relocation and household goods to commercial moving and storage, our portfolio of Brands (Sirva, Team Relocations, Allied, & northAmerican) provides the only integrated moving/relocation solution in the industry.
By leveraging our global network, we deliver a superior experience that only a “one-stop shop” can provide. We’re a team that works globally to provide the best service locally — a company that is everything you need, everywhere you need it. For more information please visit www.sirva.com.
Sirva brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry.
At Sirva, you will be in great company!
Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories.
If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at HRSirva@Sirva.com and let us know the nature of your request and your contact information.