Program Manager

Program Manager

masterworks.agency

Full-time / Remote

Overview

The Program Manager serves as an operational hub across a portfolio of clients. This role drives cross-functional alignment, financial accuracy, scope management, and execution readiness so teams can deliver work predictably and clients remain informed. You will work across departments to surface risks early, coordinate dependencies, manage program health, and ensure commitments are realistic before work moves into execution.

What You’ll Do

Program & Portfolio Management:

Attend recurring client meetings, onboarding sessions, and annual planning discussions to ensure clear priorities, timelines, and next steps

Validate scope, ownership, timelines, and capacity before commitments are made

Track program health, identify blockers, and escalate risks early

Manage scope changes and ensure impacted teams are aligned before execution

Maintain organized program documentation, agreements, reporting, and key operational records

Financial & Operational Oversight:

Maintain billing schedules and align invoicing to work performed

Monitor forecast-to-actual variance, surface discrepancies, and coordinate resolution with stakeholders

Reconcile mail quantities, postal logistics, and production-related costs to support accurate client billing

Manage out-of-pocket expenses and maintain visibility into operational costs

Visibility & Reporting:

Own structured program status reporting for clients and internal stakeholders

Maintain risk tracking, decision documentation, and portfolio visibility

Provide operational leadership with clear visibility into commitments, blockers, risks, and tradeoffs

Ensure clients and internal teams remain informed through consistent communication and updates

What You Bring

Required Experience:

4+ years of experience in program management, operations, workflow management, campaign operations, agency operations, PMO, or related cross-functional roles

Strong ability to manage multiple concurrent workstreams, deadlines, and stakeholder expectations

Exceptional organizational discipline, documentation habits, and attention to detail

Strong written and verbal communication skills across cross-functional stakeholders

Experience using project management, workflow, or collaboration systems

Ability to work independently in a fast-paced, deadline-driven environment

Preferred Experience:

Experience in agency, marketing, fundraising, or nonprofit environments

Exposure to billing reconciliation, financial tracking, or operational reporting

Familiarity with Google Sheets, Basecamp, Fibery, Slack, or similar systems

Who You Are

Someone who thrives in cross-functional environments

Comfortable surfacing challenges calmly, objectively, and constructively

Highly organized, detail-oriented, and proactive

Skilled at simplifying complexity and creating clarity