Program Manager
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<div><strong>Benefits:</strong></div>
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<li>Bonus based on performance</li>
<li>Opportunity for advancement</li>
<li>Paid time off</li>
<li>Parental leave</li>
</ul>
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<div>This is an amazing opportunity to obtain a leadership position with a super fun, fast-paced, high growth youth sports company that is having a positive impact on our community. The Program Manager is a full-time position with a competitive starting salary ($45,000-$50,000), bonus opportunities, company sponsored 401k matching plan and paid vacation and paid federal holidays.<br><br>
</div><div><strong>About the Program Manager Position </strong></div><div>The Program Manager is responsible for the coordination and implementation of activities associated with running our youth sports leagues, clinics and camps in our four territories; Loudoun County, Central/Northern Fairfax County, Arlington/D.C. & Howard/Montgomery County Maryland. The position will mainly operate remotely with some travel throughout our territories to visit venues, market the programs, build relationships and meet with partners.<br><br>
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<strong>Reports to: Athletic Director<br></strong><br>
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<strong>Primary Responsibilities:<br></strong><br>
</div><div><em>Staff Development and Recruitment:</em></div><ul>
<li>Cultivation of former staff through strategic engagement and re-hiring of experienced personnel</li>
<li>Promotion and growth pathways: Managing staff advancement from one position to another</li>
<li>Recruiting and hiring new part-time staff across all field positions</li>
<li>Development and implementation of comprehensive training programs for all staff</li>
</ul><div><em>Quality Oversight:</em></div><ul>
<li>Direct supervision of Senior Site Managers, Site Managers, Sport Coordinators, and Instructors/Officials</li>
<li>Implementation of quality standards through Senior Site Manager assessment programs</li>
<li>Weekend quality control monitoring and support</li>
</ul><div><em>Customer Relations:</em></div><ul>
<li>Follow-up with parents, volunteer coaches, and participants from programs</li>
<li>NPS (Net Promoter Score) monitoring and improvement initiatives</li>
</ul><div><em>Parent Coach Training & Cultivation:</em></div><ul>
<li>Implement continuous coach resource training and education.</li>
<li>Host weekly office hours for parent coach support.</li>
</ul><div>Additional duties as organization needs require:</div><ul>
<li>PPC phone calls in collaboration with the Admin Assistant</li>
<li>Assist in coach recruitment initiatives by conducting phone calls to Volunteers during the initial process and to all members in the final phase of coach recruitment.</li>
</ul><div><strong>Requirements and Qualifications:</strong></div><ul>
<li>Excellent attention to detail, pattern identification and motivated to create processes that optimize and improve the way things are done</li>
<li>Familiarity with Howard County & Montgomery County MD and/or Arlington/D.C. is preferred</li>
<li>Associates or Bachelors Degree in Sport Management or a related field</li>
<li>Strong interpersonal skills and ability to communicate with all stakeholders</li>
<li>Self-motivated, works efficiently and meets reasonable deadlines</li>
<li>Able to multitask, prioritize, and manage time effectively</li>
<li>Enjoys a challenging, high energy and dynamic environment</li>
<li>Able to make professional decisions in a fast-paced environment and own results</li>
<li>Excellent verbal and written communication skills</li>
<li>Capable in both a leadership and team-player role to get the job done</li>
<li>Has experience playing sports and understands its potential to have a positive impact on the community if implemented correctly</li>
<li>Proficiency in Google Suite, Gmail, Google Drive, etc</li>
</ul><div>Work Week: avg 40 hours</div><div><br></div><div>General schedule (off season): Monday – Friday; 9am-5pm (subject to flexibility as other opportunities arise)</div><div><br></div><div>General schedule (in-season): Thursday, Friday, & Monday; 9am-4pm; Saturday/Sunday 8-6pm hours during season (Time Slots are subject to change based on season)</div><div><br></div><div>Job Type: Full-time</div><div><br></div><div>Salary: $55,000.00 - $60,000.00 per year</div><div><br></div><div><strong>Benefits</strong></div><div>Full-time employees are eligible for the following company benefits:</div><ul>
<li>Opportunity to earn annual bonus contingent on individual and organizational performance and attainment of goals</li>
<li>401k – i9 Sports will match employee contributions up to 4% of annual salary</li>
<li>11 days / 88 hours paid vacation per year, which is accrued at the rate of 2.3 hours per pay period.</li>
<li>10 paid holidays per year</li>
<li>3 paid sick days per year</li>
<li>Flex time during weekdays if working on weekends during season.</li>
<li>2 weeks paid paternity/maternity leave</li>
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<p>Flexible work from home options available.</p>