Program Manager II

What this Job Entails: 

The Project & Program Management II role is responsible for planning and coordinating all aspects of internal information, system-specific projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, and PC deployment. The role coordinates work performed by IT staff and internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments. The role develops detailed project plans and manages all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints. Projects may vary in number, size and complexity. 

Scope: 
Applies company policies and procedures to resolve a variety of issues

Works on problems of moderate scope

Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities:
Manages multiple, cross-functional and technical projects. 

Partner with functional teams during initiation, plan, design, procurement, deployment, and post deployment phases. 

Responsible for managing/tracking program milestones, timeline, and overall deliverables. 

Engage in creating and maintaining comprehensive project documentation including schedules, reviews, process documents, risk analysis, etc. 

Participate in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. 

Participate in driving project lifecycle milestones from concept commit through project closure and advocate change management. 

Use metrics and KPIs to measure project performance using appropriate tools and techniques, and provide regular status updates. 

Participate in internal process improvements; remove gaps, across multiple teams and functions. 

Ensure risks are accounted for and provide risk mitigation strategies. 

Be a point of contact for vendor partners and internal stakeholders. 

Coordinate and assist with regularly scheduled meetings with core teams. 

Take an active role in evaluation of post project results against metrics; recommend or implement changes to improve delivery practices/processes. 

Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Required Qualifications/Skills:
Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience 

Builds productive internal and external working relationships

Exercises judgment within defined procedures and practices to determine appropriate action

Understanding of project management teams, resolving conflict, and meeting schedule timelines

Excellent communication skills (verbal, written, documentation)

Ability to work on multiple projects and assignments concurrently

Self-starter who is able to quickly learn new tools and gain familiarity with new processes and technologies with minimal assistance

Experience creating spreadsheets, presentation material, and project/process documentation

Strong observational and analytical skills, including: ability to collect, organize, analyze and disseminate significant amounts of information, strong attention to detail and accuracy, ability to track and report metrics, and manage risks

Ability to collaborate with stakeholders and communicate project updates to client executives. 

Preferred Qualifications: 
Various certifications

Change management knowledge 

Familiarity with various project management methodologies 

Physical Demand & Work Environment:
Must have the ability to perform office-related tasks which may include prolonged sitting or standing

Must have the ability to move from place to place within an office environment

Must be able to use a computer

Must have the ability to communicate effectively 

Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Assessment for SQL needed
Criteria / Required Skill Set
Strong data analysis and analytical problem-solving skills

Technical background/ software engineer

Advanced Excel proficiency

Git experience

Excellent verbal and written communication skills

Experience with ticketing systems and operational workflows

Quick learner with the ability to adapt in fast-paced environments

Working knowledge of SQL

Project and program management skills with strong focus on timeliness and execution

SOP/documentation writing skills

Experience with LaTeX and Markdown formatting

Command-line / terminal experience

Basic to intermediate Python knowledge

Dashboard creation and reporting experience (PLX preferred)

Prior software engineering experience preferred

Prior Google experience is a plus

Strong stakeholder management and cross-functional collaboration skills

Experience supporting change management initiatives