Project Administrative Manager

Description
Company: GreatWater 360 Auto Care
Role: Operations Programs Manager
Reports to: SVP of Revenue Management
Location: Remote

Position Summary
The Operations Programs Manager plays a critical role in driving revenue performance across GreatWater’s shop network by owning the execution, optimization, and financial integrity of key operational programs. This role sits at the intersection of operations, revenue management, accounting, and B2B partnerships, ensuring programs are not only effectively deployed but also accurately tracked, reconciled, and continuously improved.

This individual will lead cross-functional coordination to maximize program adoption, ensure compliance with partner agreements, and drive measurable business outcomes at the shop level. Success in this role requires a strong understanding of end-to-end program lifecycles—from partner setup and shop onboarding to billing, reconciliation, and performance optimization.

Essential Functions
Program Partnering & Execution
Partner on the full lifecycle of revenue-driving shop programs, from concept through launch, execution, and optimization 
Cross-functional partnering (Operations, Accounting, Revenue, and Field Leadership) to align program strategy with business goals 
Develop and manage program plans, including timelines, resources, and performance metrics 
B2B Partnership Management
Serve as a primary liaison between GreatWater and certain key partners/vendors 
Ensure proper account setup, onboarding, and integration of partner programs within shop operations and acquisitions
Drive shop-level adoption and utilization of programs to maximize service opportunities and revenue capture 
Ensure compliance with all partner agreements, contracts, and program requirements 
Financial Oversight & Reconciliation
Oversee program-related financial processes including billing, invoicing, payment processing, and reconciliation 
Partner with Accounting to ensure accuracy, transparency, and timeliness of financial transactions tied to programs 
Identify discrepancies, resolve issues, and implement controls to improve financial integrity 
Monitor program profitability and ROI, providing insights and recommendations 
Shop Performance & Enablement
Develop and implement best practices, training materials, and support resources to drive program execution at the shop level 
Partner with field teams to ensure consistent adoption, compliance, and effectiveness across locations 
Analyze shop performance data to identify opportunities for improvement and growth 
Program Optimization & Reporting
Track and evaluate program performance using KPIs and operational metrics 
Deliver regular updates and insights to leadership on program impact, risks, and opportunities 
Continuously identify and implement enhancements to improve efficiency, adoption, and revenue outcomes 
Operational Support & Problem Solving
Respond to program-related inquiries and resolve operational or financial issues 
Maintain accurate documentation of processes, workflows, and program details 
Support additional initiatives as assigned by leadership 
Qualifications
Bachelor’s degree in business administration, Finance, or related field (or equivalent experience) 
3+ years of experience in program management, operations, revenue management, or a related field 
Experience working with B2B & B2C partnerships, multi-location operations, or franchise/shop environments strongly preferred 
Exposure to financial operations, billing, or reconciliation processes preferred 
Knowledge & Skills
Strong understanding of cross-functional business operations and revenue drivers 
Demonstrated ability to manage programs that involve both operational execution and financial accountability 
Excellent analytical skills with the ability to interpret data and drive actionable insights 
High attention to detail, particularly in financial tracking and reconciliation 
Strong project management skills with the ability to manage multiple priorities in a fast-paced environment 
Effective communicator with the ability to influence across departments and field teams 
Advanced proficiency in Microsoft Excel and working knowledge of Office Suite tools 
Ability to build relationships and collaborate with internal teams and external partners 
Process-oriented mindset with a focus on continuous improvement 
Work Environment & Physical Requirements:
Remote office environment 
Ability to travel periodically to shop locations and partner sites 
Occasional evening or weekend work as business needs require 
Valid driver’s license with satisfactory MVR 
Requirements
Qualifications
Bachelor’s degree in business administration, Finance, or related field (or equivalent experience) 
3+ years of experience in program management, operations, revenue management, or a related field 
Experience working with B2B & B2C partnerships, multi-location operations, or franchise/shop environments strongly preferred 
Exposure to financial operations, billing, or reconciliation processes preferred 
Knowledge & Skills
Strong understanding of cross-functional business operations and revenue drivers 
Demonstrated ability to manage programs that involve both operational execution and financial accountability 
Excellent analytical skills with the ability to interpret data and drive actionable insights 
High attention to detail, particularly in financial tracking and reconciliation 
Strong project management skills with the ability to manage multiple priorities in a fast-paced environment 
Effective communicator with the ability to influence across departments and field teams 
Advanced proficiency in Microsoft Excel and working knowledge of Office Suite tools 
Ability to build relationships and collaborate with internal teams and external partners 
Process-oriented mindset with a focus on continuous improvement 
Work Environment & Physical Requirements:
Remote office environment 
Ability to travel periodically to shop locations and partner sites 
Occasional evening or weekend work as business needs require 
Valid driver’s license with satisfactory MVR