Job Description

Position Summary 

Leads and coordinates professional services for our existing and new client base. Plays a critical role in driving the successful execution and completion of projects, leveraging agile and iterative methodologies. Has overall responsibility for managing scope, cost, schedule, customer expectations, internal staffing and outside vendors, and contractual deliverable. Prepares reports for upper management and customers regarding status of project. Strong technical background, program management expertise, and ability to foster collaboration will be essential in supporting data-driven decision-making and achieving business objectives. 

This role will work with our Aptify by Momentive product. Aptify is a membership management system built on a Rapid Application Development (RAD) platform for large associations and unions. Designed for large associations, national unions, and other member-based organizations to grow fearlessly on a modern architecture, Aptify’s comprehensive, configurable member management system simplifies your organization’s complex membership structure and processes.

.Aptify Membership Software | Associations & Labor Unions

DUTIES & RESPONSIBILITIES:  

Direct and manage project development timelines from beginning to end, under minimal supervision 

Lead effective planning and estimation activities for predictable delivery of critical outcomes 

Develop and maintain program and release plans, adapting to changing requirements and priorities while ensuring alignment with business objectives 

Regularly assess progress, monitor and identify risks and issues, and proactively address issues and risks to keep projects on track 

Prioritize initiatives and deliverables based on strategic goals, resource availability, and potential business impact 

Coordinate all activities within the project team to ensure that project tasks are completed on time, including but not limited to scheduling and facilitating project-related team meetings, communicating status updates, delivering weekly status reports, communicating with the development team, assuring quality assurance through deployment success 

Manage customer expectations by effectively communicating project expectations between all parties in a timely and clear fashion 

Maintain required project documentation, per PMO processes 

Facilitate the adoption of agile methodologies within the project and client teams, promoting iterative development, continuous improvement, and adaptability 

Work closely with team leads to plan iterations, define user stories, and prioritize tasks for efficient project execution 

Remove obstacles and ensure the teams have the necessary resources and support to deliver high-quality results 

Encourage a test-and-learn culture that emphasizes data-driven decision-making and helps identify optimal solutions faster 

Lead development of measurable program objectives aligned directly with company goals 

Define relevant KPIs and success metrics for all project types, enabling effective performance tracking and reporting 

Analyze project results to provide insights for continuous improvement and decision-making 

Provide timely updates to executive leadership and stakeholders on program status, achievements, and any potential roadblocks 

Clearly convey complex technical concepts to non-technical audiences, ensuring effective communication and understanding 

Successfully prioritize and execute tasks in a high-pressure environment 

Lead collaboration with product managers, business analysts, software engineers, and business stakeholders to gather requirements, define scope, and align priorities across multiple product domains and platform teams 

Foster effective communication and collaboration between Consulting Services teams and other departments to ensure seamless integration of data-driven insights into product development 

Coach and serve as an example to multiple teams in systems thinking, root cause analysis, and collaborative problem solving 

Facilitate discussion and facilitate alternatives or different approaches 

Work closely with product owners and management to provide visibility into feature readiness 

Lead and demonstrate value-add principles to a team 

Keep customer and management well informed 

Drive project initiation through completion; responsibility includes planning customer engagements, managing business requirements, review & signoff process, managing the execution of deliverables while controlling scope, executing the change management process when needed and ensuring timely resolution of discrepancies and project roadblocks 

Advise, in collaboration with other project team members such as BA (Business Analyst) and TL (Technical Lead), clients on best practices for change management and business practices as they pertain to software uses 

Establish project plans, timelines and specifications based on customer needs 

Requirements gathering through observation and interview to help the product design team improve product offerings 

Report project status information to all key stakeholder on a regular basis 

Research implementation issues and facilitate their solutions  

Additional duties as assigned.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: 

Experience:  

Requires 5-7 years of related experience 

Requires a bachelor’s degree or related experience 

Familiarity with software development lifecycle (SDLC) and supplemental methodologies required 

Agile preferred

Certification in Project Management from PMI is a plus 

Consulting experience is preferred 

Computer/Technical:  

Proficient in Office 365 - Microsoft Word, Excel, PowerPoint, Outlook 

Demonstrate ability to learn and understand basic office software applications is critical 

Other Skills:  

Excellent verbal and written communication, organization and follow up skills 

Excellent relationship building skills and ability to work both individually and as a member of a team are necessary   

Hands on capable in various areas of the projects based on skills and experience 

Demonstrated experience documenting user requirements 

Managed and participated in the collection of user requirements 

Experience creating user stories, epics and prioritized backlogs 

Experience running a program increment planning session 

Strong communication skills, with the ability to collaborate effectively with technical and non-technical stakeholders 

Ability to adapt to changing priorities, handle ambiguity, and facilitate efficient decision-making 

Ability to manage from the big picture as well as dig into the details when needed 

Must be able to meet tight deadlines, lead by example, willing and able to roll-up sleeves and dive into the details when necessary 

Skilled at interacting with employees at all levels within the organization 

Ability to blend agile, scrum, and waterfall methodologies to right-size project management 

Experience working in managing project delivery in an agile setting, leveraging tooling such as Jira and Confluence 

Demonstrated leadership skills, promoting teamwork, communication and fostering a collaborative work environment 

Proven track record building successful relationships and partnerships at all organizational levels, internally, externally, intra and interdepartmentally 

Proven ability to manage complex projects with exceptional project management skills 

Proven ability to manage multiple tasks with minimal supervision 

Ability to work effectively within a fast-paced, deadline-driven environment 

Strong problem solving and analytical skills with keen ability to deal with detailed, and sometimes ambiguous, information 

Strong client focus with exceptional collaborative and negotiation skills 

Prevent situations from negatively impact client impressions 

Create new opportunities through deep client relationships 

Ability to analyze and administer contracts, manage and forecast revenue delivery 

#LI-NR1 #momentivesoftware

About Us

Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive’s cloud-based software and services to address their most pressing challenges – from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive's solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe "good enough" is never enough – so they can bring on better outcomes for everyone they serve. Learn more at momentivesoftware.com.
 

Why Work Here?

At Momentive Software, we’re a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you’re looking for a place where your work matters and your ideas are valued, you’ll find it here.

Medical, Dental & Vision Benefits

401(k) Savings Plan with Company Match

Flexible Planned Paid Time Off

Generous Sick Leave

Inclusive & Welcoming Environment

Purpose-Driven Culture

Work-Life Balance

Commitment to Community Involvement

Employer-Paid Parental Leave

Employer-Paid Short-Term Disability

Remote Work Flexibility

Momentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

All persons hired will be required to verify identity, minimum age of 18, eligibility to work in the United States (without sponsorship), and to complete the required employment eligibility verification form upon hire.