Project Manager

About the role
As a Project Manager, you will own the execution of high-impact, cross-functional initiatives tied to key customer accounts. This role is responsible for driving projects from planning through delivery while ensuring alignment across Product, Engineering, Customer Success, Sales, and Marketing.

You will serve as the central point of accountability for execution, ensuring that initiatives are delivered on time, risks are proactively managed, and business outcomes are achieved. This role goes beyond task management and requires strong ownership, communication, and problem-solving to drive meaningful results for both customers and the organization.

What you'll do
Own end-to-end execution of strategic initiatives, from planning through delivery and post-launch follow-up
Drive alignment across cross-functional teams to ensure clarity on goals, timelines, and responsibilities
Establish and manage project plans, milestones, and dependencies across multiple workstreams
Proactively identify risks, remove blockers, and escalate issues when necessary to maintain momentum
Hold internal teams accountable to commitments and ensure consistent progress toward goals
Facilitate effective working sessions and status updates with both internal stakeholders and customers
Translate business needs and customer requirements into clear, actionable plans for internal teams
Partner closely with Customer Success and leadership to ensure projects deliver meaningful customer and business outcomes
Track and report on key success metrics, including adoption, rollout success, and overall impact
Prepare clear, concise updates for leadership, highlighting progress, risks, and decisions needed
Ensure a smooth transition from project execution to ongoing ownership within Customer Success or other teams
Continuously improve processes, workflows, and communication to increase efficiency and scalability
Qualifications
3+ years of project management experience, preferably in SaaS or technology environments
Proven ability to lead cross-functional initiatives and drive execution across multiple teams
Strong stakeholder management skills, with the ability to influence without direct authority
Excellent organizational and time management skills, with the ability to manage multiple priorities simultaneously
Demonstrated ability to identify risks and proactively solve problems in fast-paced environments
Strong communication skills, both written and verbal, with the ability to tailor messaging to different audiences
Experience working directly with customers or in customer-facing roles preferred
Ability to translate complex requirements into clear, actionable plans
Data-driven mindset with the ability to track progress and measure success
Comfortable operating in ambiguity and building structure where it does not yet exist
Experience with project management tools such as Jira, Asana, Aha, Salesforce, or similar platforms preferred
Project management certification (PMP, CSM, or equivalent) preferred but not required
Xplor Technologies is an equal opportunity employer dedicated to building a diverse and inclusive workplace. Our company thrives upon the mutual respect and understanding between its employees, and as such, all qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), gender, gender identity, sexual orientation, veteran status, physical or mental disability, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Xplor Technologies maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflects the Company's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

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