Property Tax Associate

Location: Costa Rica (Remote)

Schedule: Full-time | U.S. Eastern Time business hours

About the Role

We are seeking a highly organized and detail-oriented professional to support our New York City property tax appeal operations. This role combines client communication, document processing, analytical work, and operational support.

The ideal candidate is proactive, resourceful, and eager to learn. You should be comfortable communicating in English with clients and handling multiple responsibilities in a fast-paced environment.

Key Responsibilities

Client Communication & Information Collection (35%)

Communicate with clients and their staff via phone and email in English

Follow up to obtain required documents, signatures, and supporting information

Clarify questions related to property information and submitted forms

Support internal analysts by ensuring accurate and timely information collection

Call Management (15%)

Assist with directing and handling incoming calls

Provide professional and timely communication to clients and partners

Property Tax Appeal & Administrative Support (50%)

Prepare and process property tax appeal documents and applications for the NYC Tax Commission

Review property assessments and assist with tax appeal hearing preparation and analysis 

Maintain accurate records and update information within company systems

Organize and prepare property income and expense documentation

Collaborate with the Tax Appeal team to improve workflows and operational efficiency

Support marketing initiatives by updating property records and coordinating mailings

Perform additional duties as assigned

Qualifications & Skills

C1 English proficiency (written and verbal)

Excellent communication and interpersonal skills

Strong attention to detail and organizational abilities

Ability to manage multiple priorities and meet recurring deadlines

Strong analytical and problem-solving skills

Self-motivated with the ability to work independently

Learning agility and willingness to continuously develop new skills

Sense of urgency and ability to motivate clients to respond promptly

Proficiency with Microsoft Office and Google Workspace

Reliable high-speed internet connection

Interest in real estate or investment properties is a plus

What We Value

Our company culture is built around:

Transparency

Innovation

Dedication

Continuous learning

Having fun while doing great work

We are looking for team members who align with these values and enjoy contributing in a collaborative environment.

Additional Information

Behavioral and cognitive assessments are part of the hiring process

Occasional weekend work may be required during peak periods in February and May (additional compensation provided)

Work Schedule

Aligned to U.S. Eastern Time:

9:00 AM – 6:00 PM EST

Equivalent Costa Rica schedule:

8:00 AM – 5:00 PM (November–March)

7:00 AM – 4:00 PM (March–November)

Compensation

USD $1,750 per month