Radiology Patient Scheduling Representative
Opportunity
Are you interested in joining the healthcare industry? Do you have a passion for helping patients and delivering exceptional customer service? Would you enjoy working from home while supporting patients in accessing important diagnostic imaging services?
If so, we want you on our team at T2 Flex Force!
We are seeking full-time Radiology Patient Scheduling Representatives to support a leading healthcare organization. In this role, you will coordinate patient scheduling for diagnostic imaging services including MRI, CT, Ultrasound, X-Ray, Mammography, Nuclear Medicine, and other radiology procedures. You will play a critical role in ensuring patients receive timely access to care while providing a positive and compassionate scheduling experience.
Prerequisites for employment include a clear Background Check and Medicare Fraud Check.
Responsibilities
Schedule patients for radiology and diagnostic imaging procedures in accordance with physician orders and departmental protocols
Review imaging orders for completeness and accuracy prior to scheduling
Obtain and verify patient demographic, insurance, and registration information
Answer inbound calls from patients, physician offices, and healthcare providers regarding imaging appointments
Educate patients regarding preparation instructions, required documentation, arrival times, and procedure expectations
Coordinate appointment scheduling based on modality availability, provider requirements, and patient needs
Verify insurance coverage and obtain authorization information when required
Accurately document scheduling activities and patient interactions within designated systems
Adhere to HIPAA, HITECH, and organizational confidentiality standards
Provide professional, compassionate, and patient-centered service during every interaction
Meet productivity, quality, and customer service expectations in a fast-paced call center environment
Available to work shifts between 8:00 AM and 7:00 PM EST as needed
The Perks
Opportunity to gain valuable healthcare and radiology scheduling experience
Potential for long-term employment based on client needs and performance
Extensive training and professional development opportunities
Remote work environment
Positive team culture and supportive leadership
Meaningful work that directly impacts patient access to care
Requirements
High School Diploma or GED required; Associate's or Bachelor's Degree preferred
Must have experience using Epic EMR/EHR
Ability to navigate Epic scheduling, registration, and patient access workflows
Experience reviewing orders, patient demographics, insurance information, and appointment details within Epic
1-3 years of healthcare scheduling, patient access, call center, medical office, or customer service experience preferred
Prior radiology scheduling experience highly preferred
Familiarity with medical terminology and diagnostic imaging procedures preferred
Strong attention to detail and commitment to accuracy
Excellent verbal, written, and interpersonal communication skills
Ability to maintain strict confidentiality and handle sensitive patient information
Comfortable working in multiple software applications and electronic medical record systems
Proficient with Microsoft Office applications including Outlook, Word, and Excel
Ability to work independently in a remote environment
Flexible, adaptable, and able to thrive in a fast-paced healthcare setting
Strong work ethic, reliability, and commitment to outstanding patient service
Additional Position Information
Full-time W-2 employment
Benefits and 401-k available for eligible employees
Remote / Work From Home position
Salary $18 per hour
Standard schedules: shifts are assigned after training from Monday through Friday, 7:00 AM – 7:00 PM EST
Training hours are 8AM EST to 4:30PM EST
Company-provided equipment supplied
High-speed, reliable internet connection required
Employees must maintain a professional, distraction-free home office environment