Ramp Agent Customer Service Agent - LAX

## Key Role Overview

The Ramp Agent / Customer Service Agent at LAX is an entry-level frontline role responsible for supporting aircraft ground operations and delivering customer service to passengers. This position combines physical ramp duties—such as baggage handling and aircraft servicing—with customer-facing tasks like gate support and assisting passengers, ensuring safe, timely, and efficient turnarounds.

## Key Responsibilities

- Load, unload, and transport baggage, cargo, and mail between terminals and aircraft while following safety procedures and weight/load directives.

- Operate ground support equipment (GSE) such as belt loaders, tugs, and dollies to service aircraft and move materials as required.

- Marshall aircraft, chock wheels, connect/disconnect ground power and preconditioned air, and perform aircraft servicing tasks following company and regulatory procedures.

- Provide customer service at gates and on the ramp, including assisting customers with special needs, wheelchair assistance, and coordinating with gate agents and flight crews.

- Communicate clearly with team members, flight crews, dispatch, and other airport partners to support on-time departures and resolve operational issues.

- Follow all safety and security protocols, including proper use of personal protective equipment (PPE) and adherence to airport and airline regulations.

## Required Qualifications

- High school diploma, GED, or equivalent; or relevant work experience in lieu of formal education.

- Ability to pass pre-employment background checks, drug screening, and obtain/maintain required airport security badge and clearances.

- Physical ability to perform manual labor, including repeatedly lifting and carrying heavy items (often 50+ lbs), standing, bending, and working outdoors in varied weather conditions.

- Availability to work flexible schedules that include nights, weekends, holidays, and early morning or late shifts.

- Strong communication skills and ability to work effectively as part of a team in a fast-paced, safety-critical environment.

## Preferred Qualifications (if any)

- Prior experience in airport operations, ramp services, baggage handling, or customer service in a transportation environment.

- Familiarity with ground support equipment operation and basic aircraft servicing procedures.

- Bilingual skills or additional customer service certifications are advantageous.

## Compensation & Benefits

- Salary range: Not specified in the posting.

- Typical benefits may include health, dental, and vision insurance; retirement savings plans (401k); paid training; paid time off; and travel privileges (subject to company policies).

## Additional Information

- Work arrangement: On-site at Los Angeles International Airport (LAX); role requires presence on the ramp and in terminal areas.

- Position requires wearing required safety gear, adherence to airport security rules, and obtaining/maintaining an airport ID/badge.

- This role is physically demanding and exposed to outdoor elements; candidates should be prepared for repetitive lifting and standing for extended periods.

- Schedule considerations: Shift work with irregular hours, including nights, weekends, and holidays, to support airline operations.