Redress Handler

We are currently looking for Redress Handlers to work in a results-orientated and process driven environment as part of a high-quality team helping a major financial service provider deliver a past business review project focused on investment product sales. You will be responsible for conducting accurate redress calculations for the client and its customers in line with prescribed processes. 

Key Responsibilities 

Data Gathering, reviewing and interrogating systems to inform redress calculations 

Conduct manual redress calculations 

Conduct complex calculations  

Write offer letters 

Write payment letters 

Supplementary Responsibilities 

Learn and understand the process in depth 

Rapidly incorporate ongoing business and process changes into your ways of working and conducting redress calculations 

Act upon feedback from quality checking functions, learning from any mistakes and rectifying moving forwards 

Support other team members with their redress calculation duties 

Experience and Skills: 

Essential 

Minimum 2 years' experience conducting Redress calculations with a range of calculation tools, specifically Redress Manager (with investment experience preferred).  

Excellent attention to detail and accuracy 

Excellent communication and presentation skills  

Ability to work to demanding deadlines  

Ability to attain and maintain specified quality and production targets 

Ability to work remotely/ independently & as part of a rapidly growing team 

Demonstrate an ability to work with honesty, integrity and trustworthiness
Maintain high standards of professionalism and competence