Regional Manager

About Optima Medical

Optima Medical is an Arizona-based medical group consisting of 30 locations and over 130+ medical providers, who care for more than 200,000 patients statewide. Our mission is to improve the quality of life throughout Arizona by helping communities "Live Better, Live Longer" through personalized healthcare, with a focus on preventing the nation’s top leading causes of death. We go beyond primary care with a full spectrum of services including cardiovascular health services, behavioral health, allergy testing and immunotherapy, in-house lab testing, imaging, chronic disease management, and other specialty health services. We aspire to aid the growth of our company by welcoming the most qualified and deserving candidates aboard.

About the Role

The Regional Manager is responsible for overseeing the day‑to‑day operations of multiple clinics within an assigned region. This role provides hands‑on operational leadership, supports office managers, and ensures consistency across front‑ and back‑office workflows. The Regional Office Manager regularly floats between clinics, partners closely with recruiting and leadership, and acts as a point of escalation to keep clinic operations running smoothly.

This role is ideal for someone who is comfortable being in the clinics, leading through influence, and owning outcomes across multiple locations.

Key Responsibilities

Oversee daily operations across multiple clinics within the assigned region to ensure consistency, efficiency, and adherence to company standards

Float between clinics as needed to support operations, troubleshoot issues, and maintain workflow continuity

Serve as the primary point of contact for office managers, providing regular check‑ins, guidance, and support

Assist office managers with employee performance management and disciplinary actions for support staff, in partnership with HR

Monitor staffing levels across clinics and communicate allocation needs to Recruiting to ensure appropriate coverage

Partner with Recruiting on staffing plans, pipeline needs, and onboarding timelines

Support provider go‑live dates by ensuring clinics are operationally prepared from a staffing and workflow standpoint

Work within eClinicalWorks (eCW) to support clinic workflows, operational consistency, and staff adoption

Serve as an escalation point for patient concerns and assist with resolution as needed

Identify operational gaps and recommend process improvements across clinics

Ensure clinics are prepared for audits, new initiatives, and organizational changes

Coordinate and oversee clinic productivity while proactively addressing operational gaps to support achievement of benchmark goals.

Qualifications

Experience managing multiple locations or teams in a healthcare setting

Strong understanding of front‑ and back‑office clinic operations

Hands‑on experience working within an EHR/EMR system, preferably eClinicalWorks (eCW)

Proven experience supporting and coaching office managers

Comfortable partnering with HR on employee relations matters

Strong organizational, communication, and problem‑solving skills

Ability to travel between clinics within the assigned region

Thrives in a fast‑paced, growing healthcare environment

Why Join Our Team?

Leadership and mentoring

Resources to further career

Fun work environment (lunches, events, holiday parties)

Benefits (medical/vision/dental/401k/paid holidays)

Supportive and positive work environment

This role is fully remote after training has commenced