Regional Pool Technical Support Specialist – Greater Salt Lake City Area
Pentair is a global leader in water solutions, committed to improving lives and the environment. The Regional Pool Technical Support Specialist will provide expert over-the-phone support for pool equipment and systems, assisting in troubleshooting and resolving technical issues while delivering excellent customer service.
Responsibilities
- Provide phone-based technical support for pool products to high priority customers, including troubleshooting pumps, heaters, filters, and automation systems
- Guide customers through problem diagnosis and resolution, ensuring clear communication and technical understanding
- Assess when on-site support is required and coordinate with field technicians to resolve more complex issues
- Maintain detailed call logs and service records, tracking issues to ensure timely resolutions
- Assist customers with product usage questions and provide expert advice on equipment maintenance, installation, and performance
- Collaborate with sales, engineering, product management, and field support to enhance overall customer satisfaction
Skills
- Experience in technical support, preferably in pool systems or related fields (HVAC, plumbing, electrical systems)
- Strong problem-solving skills with the ability to troubleshoot and resolve technical issues over the phone
- Excellent verbal communication and customer service skills
- Ability to assess complex situations and determine the appropriate next steps
- Proficiency in reading and understanding technical manuals and schematics
- High level of attention to detail and organizational skills
- Bilingual (English/Spanish) highly desired
Benefits
- Paid holidays
- Paid vacation
- Paid sick time
- Medical, Dental, and Vision Insurance
- 401(k)
- Up to 5% 401K match starting day one of employment
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Caregiver leave
- Prescription drug insurance
- Tuition reimbursement
Company Overview
Company H1B Sponsorship