Regional Practice Support Manager

Regional Practice Support Manager & Curve Trainer

Position Summary

The Regional Practice Support Manager & Curve Trainer is a role responsible for supporting operational performance across a group of dental practices while leading the implementation, training, and optimization of Curve dental software.

This individual partners closely with Practice Administrators, doctors, and clinical teams to drive consistency, improve workflows, and ensure successful adoption of technology. The role requires a balance of strategic oversight and hands-on execution, with a strong emphasis on training, process improvement, and operational excellence.

Key Responsibilities

Regional Practice Support

Support day-to-day operations across assigned practice locations, ensuring alignment with organizational goals and standards

Partner with Practice Administrators and doctors to monitor and improve key performance indicators, including production, collections, new patients, and schedule efficiency

Identify operational challenges and implement solutions to improve workflows, patient experience, and overall performance

Conduct regular check-ins and performance reviews with office leadership to drive accountability and results

Assist with budgeting, forecasting, and financial performance alignment in partnership with leadership

Support staffing decisions, onboarding, and team development across locations

Curve Software Training & Implementation

Serve as the subject matter expert and primary trainer for Curve dental software across all assigned practices

Lead onboarding and implementation of Curve for new practices and team members

Develop and deliver structured training programs (in-person and virtual) for front office, clinical, and leadership teams

Provide hands-on support during system transitions, ensuring minimal disruption to operations

Train teams on best practices for scheduling, billing, reporting, and clinical workflows within Curve

Monitor system adoption and identify opportunities for improved utilization and efficiency

Training & Development

Create and maintain training materials, standard operating procedures (SOPs), and reference guides related to operations and Curve usage

Coach Practice Administrators and team members on operational best practices and performance improvement

Support onboarding and continuous education for new hires across multiple roles

Foster a culture of learning, accountability, and continuous improvement

Standardization & Process Improvement

Drive consistency across all assigned locations by implementing standardized workflows and operational processes

Partner with leadership to refine and improve systems, policies, and procedures

Identify inefficiencies and recommend scalable solutions to improve productivity and patient experience

Act as a liaison between operations and technology, ensuring tools and systems are effectively leveraged

Compliance & Quality Assurance

Ensure adherence to company policies, procedures, and regulatory requirements

Support audits and operational reviews to maintain high standards across all locations

Promote a high level of patient satisfaction and team engagement

Qualifications

Bachelor’s degree preferred; equivalent experience considered

3–5+ years of multi-site operations experience, preferably in healthcare, dental, or a service-based environment

Experience with Curve system required

Proven experience in training, coaching, or onboarding team members

Strong understanding of operational KPIs and performance management

Ability to travel to practice locations as needed

Skills & Competencies

Strong leadership and relationship-building skills

Excellent communication and presentation abilities

Highly organized with strong attention to detail

Ability to manage multiple priorities in a fast-paced environment

Problem-solving mindset with the ability to adapt to change

Comfortable working with technology and driving adoption across teams