Registrar and Recruitment Associate

Academy of Hope Adult Public Charter School (AoH) provides adult learners in Washington, D.C. with opportunities to build academic skills and earn high school credentials. They are seeking a mission-driven Registrar & Recruitment Specialist to support admissions efforts and guide prospective learners through the application and enrollment process.

Responsibilities

• Develop and implement targeted recruitment strategies to engage prospective adult learners across Washington, D.C
• Serve as the first point of contact for prospective learners, including answering calls, greeting walk-ins, and responding to inquiries
• Plan, coordinate, and execute recruitment events such as Open Houses, Information Sessions, workshops, and community engagement activities
• Coordinate and support volunteers and Territory Representatives assigned to designated D.C. wards
• Provide training, tools, and ongoing communication to ensure strong representation and outreach performance
• Guide prospective learners through the application, intake, and documentation process
• Assist learners who may have literacy, language, speech, or technology barriers in completing enrollment requirements
• Monitor application completion and follow up with prospective learners to support movement through the enrollment funnel
• Monitor and report on application completion rates, conversion data, and enrollment trends
• Input and maintain accurate and timely data in Salesforce and other databases
• Conduct enrollment file reviews to ensure compliance with OSSE requirements, internal policies, and term audit expectations
• Build and maintain relationships with community organizations, workforce partners, agencies, and local stakeholders
• Represent AoH at community events, resource fairs, and recruitment partnerships
• Provide general administrative support to the Admissions team
• Assist with verification of enrollment documentation, enrollment tracker updates, and learner communications
• Ensure accurate record-keeping for enrollment, verification, and reporting

Skills

• 1–3 years of experience in admissions, enrollment, advising, sales, customer service, or other transferable experience
• Strong communication skills and comfort making high-volume phone calls
• Experience working with diverse populations, including multilingual learners, returning citizens, and learners with limited literacy
• Proficiency with Microsoft Office and Google Suite; CRM experience (Salesforce) preferred
• Strong organizational skills with the ability to meet deadlines, prioritize tasks, and manage multiple responsibilities
• Ability to work at least two evenings per week; occasional weekend availability is required
• Commitment to AoH's mission and to working in a culturally responsive, learner-centered environment
• CRM experience (Salesforce) preferred

Benefits

• Medical, dental, and vision insurance
• Employer-paid life and disability coverage
• Access to 403(b) retirement matching
• Eligibility for Public Service Loan Forgiveness (PSLF)
• Generous paid leave
• Paid holidays
• Flexible schedule aligned with program needs
• Professional development funding
• Leadership training
• Internal career pathways
• Access to workshops and certifications

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