Registration Specialist - All Star - Northeast Region

Varsity Spirit is a leading global source for cheerleading, dance team, performing arts, and yearbook. The Registrations Specialist is responsible for managing event registrations, ensuring a customer-focused experience, and collaborating with various departments to maintain registration accuracy and compliance.

Responsibilities

• Manage registration processes for events, camps, and championships, including data entry, payment processing, and housing assignments
• Respond promptly to inquiries via email and other communication channels
• Coordinate with other departments on registration updates, team changes, and payment statuses
• Ensure compliance with security and confidentiality standards
• Process incoming mail (checks, purchase orders, etc.) and apply payments to accounts
• Handle event closeout tasks, including attendance reconciliation, refunds, chargebacks, and invoicing
• Assist with packing, organizing, and shipping registration materials for events
• Monitor and engage with Q&A platforms (e.g., BAND app) during events
• Book hotel accommodations for seasonal staff as needed
• Support other departments as needed in a collaborative team environment

Skills

• Strong communication, organizational, and time-management skills
• Ability to work in a fast-paced environment and meet deadlines
• Willingness to travel to events, including overnight stays and weekends (2–3 per month during peak season)
• Demonstrated ability to stay calm under pressure, resolve conflicts diplomatically, and maintain professionalism during high-volume event periods
• High school diploma required
• Bachelor's degree preferred
• Previous experience in event registration or customer service preferred
• Familiarity with cheerleading, dance, or band industries is a plus

Benefits

• Comprehensive Health Care Benefits
• HSA Employer Contribution/ FSA Opportunities
• Wellbeing Program
• 401(k) plan with company matching
• Company paid Life, AD&D, and Short-Term Disability
• Generous My Time Off & Paid Holidays
• Varsity Brands Ownership Program
• Employee Resource Groups
• St. Jude Partnership & Volunteer Opportunities
• Employee Perks including discounts on personal apparel and equipment!

Company Overview