Remarketing Solutions Title Clerk I

GM Financial is dedicated to promoting an inclusive culture within its Remarketing Solutions department. The Remarketing Solutions Title Clerk I role focuses on ensuring the timely execution of title workflows, maintaining documentation, and collaborating with various stakeholders to resolve title-related issues.

Responsibilities

• Ensure timely execution of title workflows to meet state service-level agreements for GMF and GM remarketed inventory
• Maintain high-quality documentation of follow-ups and system updates
• Partner with vendors, dealers, and internal teams to resolve title-related delays and issues
• Research and resolve aging, exceptions, and escalated accounts; escalate to leadership when necessary
• Complete and submit auction title paperwork accurately and on time, adhering to state, federal, and company regulations
• Audit auctions daily to ensure compliance with title processes and company policies
• Make cost-effective decisions for document shipping and ensure title fees are entered correctly in systems
• Support leadership strategies, projects, and initiatives while troubleshooting system defects and workflow delays

Skills

• High School Diploma or equivalent
• Strong knowledge of lien processes, auto finance, and compliance with state and federal guidelines
• Proficient in Microsoft Office (Word, Excel, Outlook) and technology systems such as Remarketing Solutions System and AutoIMS
• Excellent oral and written communication skills with ability to build relationships and collaborate effectively
• Highly detail-oriented with strong time management and prioritization skills
• Demonstrated ability to work independently and multi-task in fast-paced, high-pressure environments
• Expert critical thinking, problem-solving, and decision-making capabilities, including financial impact analysis
• Skilled in researching complex issues across multiple systems and interpreting quantitative and qualitative data
• Proven reliability, dependability, and ownership in completing responsibilities
• Ability to thrive in team settings while exercising independent judgment and cost-effective decision-making
• 0-2 years In a title processing or lien perfection role

Benefits

• 401K matching
• Bonding leave for new parents (12 weeks, 100% paid)
• Tuition assistance
• Training
• GM employee auto discount
• Community service pay
• Nine company holidays

Company Overview