Remarketing Support Coordinator - US

Volkswagen Financial Services, a wholly-owned subsidiary of Volkswagen Group, is the trusted key to mobility for its brand partners. We are committed to supporting the Audi, Ducati, and Volkswagen brands and their Dealers, specializing in providing accessible mobility solutions for its Customers. The company’s offerings include Retail Leasing, Retail Financing, Commercial Financing for new and used vehicles, and End-of-Term vehicle disposition.
Brief Role Description

This position is Career Level 17S & Home Based with a Role Classification of Fully Remote.

Brief Role Description

Support the NAR Remarketing team administration and documentation related activities required to facilitate the transportation and disposal of vehicles through direct dealer & auction sales.  This role will be responsible for notary, vehicle title, Power of Attorney and insurance related tasks.  The Remarketing Support Coordinator-US will also support the lease buyout audit process through auditing of retail contracts and dealer contact on audit activities.  

Responsibilities within this Role

Documentation & Administration (70%)  

Manage receipt, storage, sign-off and delivery of remarketing titles, including titles for vehicles on loan, manufacturer buybacks and specialized sales  

Manage Power of Attorney for physical auctions and Dealer Service Loaner packages  

Facilitate notary activities to support the remarketing sales and Dealer Service Loaner programs  

Process annual in-transit plate renewals  

Work with local DMV as needed to complete title and Power of Attorney documentation  

Manage Dealer Service Loaner insurance claim documents  

Support the Program Management team with IT projects and access audits 

Manage the Splunk process for data validation 

Dealer Services (30%)  

Facilitate Employee Vehicle Purchase program  

Assist with lease buyout audits to ensure customer’s lease contracted rates are adhered to  

Perform outbound calls to dealers to obtain necessary documents related to lease buyouts  

Participate in the performance of other duties and projects as assigned by the Project Management Lead  

Qualification requirements

1-3 years wholesale automotive or related automotive finance experience 

1-3 years wholesale automotive or related automotive finance experience  

1-3 years customer or dealer contact experience  

Required Education:

High School Diploma 

Skills:

Analytical and conceptual thinking – using logic and reason, creative and strategic  

Proficiency in Excel, Word, Access & Outlook  

Strong written & verbal communication skills  

Flexibility to execute and multi-task in a fast-paced environment  

Strong interpersonal skills and demonstrated ability to work in a team environment  

Influencing and negotiation skills  

Problem solving  

Resource management  

Specialized Skills:

Accurate & efficient data entry skills  

Public Notary  

Call center and/or business operations experience  

Volkswagen Financial Services is an Equal Opportunity Employer. We welcome and encourage applicants from all backgrounds, and do not discriminate based on race, sex, age, disability, sexual orientation, national origin, religion, color, gender identity/expression, marital status, veteran status, or any other characteristics protected by applicable laws.

This role description is a guideline and does not create contractual rights between the Company and any of its applicants. The Company does not enter into any type of employment contract, implied or written, with its applicants regarding job security.

This Organization participates in E-Verify. We maintain a drug free workplace and perform pre-employment substance abuse testing.