Remittance Fraud Investigator

Protecting our customers. Strengthening trust. Powering safe money movement.

At Mukuru, we move money with purpose and that means staying one step ahead of fraud. We’re looking for a sharp, curious, and driven Fraud Investigator who is passionate about uncovering the truth, protecting customers, and strengthening our fraud prevention strategies across remittance operations.

What You’ll Own

As our Fraud Investigator, you’ll be at the frontline of financial crime prevention connecting the dots, spotting patterns, and stopping fraud before it spreads.

You will:

Monitor fraud alerts and quickly identify suspicious or irregular activity

Analyse trends and dashboards to uncover emerging fraud risks

Investigate cases using data, tools, and investigative techniques

Collaborate with internal teams, management, and law enforcement when required

Compile clear, compelling reports with actionable insights

Support fraud awareness and training initiatives across the team

Act as a key escalation point for fraud and financial crime queries

Deliver resolutions within agreed timelines and service standards

What You Bring

You’re analytical, detail-driven, and naturally curious with a passion for solving complex problems.

Minimum requirements:

Grade 12 and a relevant tertiary qualification

At least 1 year of investigation experience

Exposure to financial services or payments environments

What You Know

You bring a solid understanding of the fraud and financial crime landscape, including:

AML/CFT legislation and financial crime frameworks

Local and cross-border money transfer processes

Data analytics tools

Payment systems and industry regulations (e.g. PCI DSS)

Criminal law, evidence handling, and fraud typologies

What Makes You a Great Fit

We’re looking for someone who:

Thinks analytically and solves problems with precision

Pays attention to the smallest detail (because it matters)

Is proactive, curious, and always asking “why?”

Thrives both independently and in a team

Communicates clearly and confidently across stakeholders

Brings energy, positivity, and accountability to their work

I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!

Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.

If you do not receive any response after two weeks, please consider your application unsuccessful.

NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS