REMOTE 1099 Customer Service $14.00/hr - Mon - Fri DAY SHIFT ...
Voted Best Place to Work in FL by the Sun Sentinel 3 years in a row! Were searching for customer service agents to join us here at our dynamic call center for a tire support program. This is a remote 1099 Independent contractor position starting on April 15, 2024...
In this role you will communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email. Agents may be asked to transition to between channels at any time.
You will be required to have your own equipment.*
Job Responsibilities:
Strong desire to be helpful and take ownership and resolve customer situations
Scheduling appointments for customers
Identify root cause of inquiries by asking probing questions to determine the best solution
Provided customer relationship management tool to research inquiries and document customer interactions
Receive and respond to inbound customer inquiries via phone, email, and text while updating internal computer applications and systems
Maintain required product knowledge to deliver best in class service
Exhibit a positive attitude and bring enthusiasm to work each and every day
Proven record of great attendance and demonstrating skills as a team player
Qualifications:
Excellent interpersonal and verbal skills, clear diction, tone and knowledge/use of proper grammar
Ability to multitask by reading, typing, and navigating through applications while speaking with customers
Must be able to communicate effectively with customers, management, and co-worker
Compensation:
Pay: Production $14.00/HR - Training: $12.00/HR
Work Schedule: Monday - Friday 9 AM - 6:00 PM
Training will be 10 days: Monday Friday 9 AM 5 PM
Technical Requirements / MUST have your own equipment:
Two screens, can be 2 monitors or 1 monitor and 1 laptop
Use of Windows 10 or 11 Home or Pro OS desktop or laptop (No Macs or Chromebooks)
Hardwired internet connection directly to router- just WiFi is not accepted
High Speed Internet: Min. 45 Mbps Download/10 Mbps Upload
A working computer camera
Use of a USB or Wired headset with volume control & mute function
TECHNOLOGY REQUIREMENTS:
Operating System / PC
Windows 10 or 11 Home or Professional operating system (no Macs or Chromebooks)
Two (2) available USB 2.0 or greater ports
USB or Wired Headset
Microphone, volume control, and mute functions
Camera
Integrated or USB Camera with 1080p resolution or higher. Please note that camera models will vary.
Please make sure the cameras are compatible with Windows 10.
Available on Amazon or any other major retailer. Standard Connection / Speed
Must have Hard-wired connection (no wireless)
Minimum 45 Mpbs download / Minimum 10 Mpbs upload
Internet connection must not be shared with more than 3 devices in the same location
CPU Speed
Dual Core 1.2 GHz or better
Intel Core i3 or AMD Ryzen 3 or better
Hard Drive
40 GB or more of available space
100 GB or more of total space
Memory
8 GB or RAM or better is preferable
Monitor*
1280 x 1024 (SXGA) screen resolution
1920 x 1080 (Full HD or 1080p)
Dual monitors are required for this program*
Browser
Latest version of Google Chrome for Windows
Maximum Latency Threshold
120 milliseconds (ms)
Inktel is proud to be an Equal Opportunity Employer and Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.
Job Type: Contract
Pay: $14.00 per hour
Benefits:
401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Referral program
Vision insurance
Work from home
Experience level:
1 year
Shift:
8 hour shift
Weekly day range:
Weekends as needed
Work setting:
Call center
Remote
Work Location: Remote
Apply Job!