[Remote] Associate Solution Consultant – Channel Partners
Note: The job is a remote job and is open to candidates in USA. Five9 is a leading provider of cloud contact center software, dedicated to enhancing customer experience. The Associate Solution Consultant plays a vital role in supporting strategic resell partners by providing technical guidance, delivering demos, and helping partners understand Five9's solutions.
Responsibilities
- Support partner sales cycles as the key technical advisor for Five9 contact center solutions, primarily through our largest and most productive resell partners
- Help partners and prospects understand what’s possible on the Five9 platform, including core capabilities, configuration options, and common usage patterns
- Learn and then train partners on new Five9 products and features
- Deliver engaging demos and presentations that clearly communicate the value of Five9’s CCaaS product suite to both technical and non-technical audiences
- Assist with proof-of-concepts (POCs) and trials, collaborating with senior SCs, product management, and other internal teams to ensure successful outcomes
- Create and maintain enablement content (guides, slides, demo flows, best practices) that help partners confidently position and configure Five9 solutions
- Capture and distill partner and customer feedback, sharing insights with Product Management, Engineering, Marketing, and Sales to improve our offerings and GTM motions
- Continuously deepen your telecom and CCaaS knowledge by working closely with some of the most experienced Sr. SCs in the industry and applying that learning in live partner opportunities
Skills
- A positive, 'can-do' attitude and a strong willingness to learn, take feedback, and apply direction quickly
- Genuine excitement for customer- and partner-facing work, including presentations, demos, and collaborative problem-solving
- Ability to communicate complex technical concepts in simple, clear language to a wide variety of audiences—from operators and admins to executives
- Strong collaboration skills and a team-first mindset; you enjoy working cross-functionally with sales, operations, product, and services
- Confidence in explaining technology once you've learned it, and comfort engaging with knowledgeable, experienced partner and customer teams
- Great organizational skills and the ability to absorb new concepts, tools, and product capabilities quickly
- BA/BS degree or equivalent work experience
- Willingness to travel for face-to-face partner meetings and events, along with Five9 events
- Work with other Five9 teams to help educate and support your assigned partners to become more knowledgeable around Five9 solutions
- Experience or familiarity with APIs, cloud applications, telecommunications, or networking is a plus, but not required. Curiosity and the drive to learn are essential
Benefits
- Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
- Short & Long-Term Disability
- Basic Life Insurance
- 401k saving plan with employer matching
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents
- Generous employee stock purchase plan
- Paid Time Off
- Company paid holidays
- Paid volunteer hours
- 12 weeks paid parental leave
Company Overview
Company H1B Sponsorship