[Remote] Associate Solution Consultant – Tech Alliances

Note: The job is a remote job and is open to candidates in USA. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. The Associate Solution Consultant supports strategic partners with a focus on ServiceNow and Salesforce ecosystems, assisting in solution design, demos, and creating enablement content.

Responsibilities

• Support ISV, SI, and Tech Alliance initiatives focused on ServiceNow and Salesforce-based joint solutions
• Learn and master multiple platforms, becoming a SME on how Five9 integrates with ServiceNow, Salesforce, and related alliance technologies
• Assist with solution design and demos, translating partner and customer business challenges into integrated Five9 and partner platform use cases
• Build reusable enablement assets: step-by-step guides, solution overviews, demo flows, and internal “how-to” documentation for integrated solutions
• Create and maintain partner-facing content, such as slide decks and overview docs that clearly explain the value of Five9 and ServiceNow/Salesforce integrations
• Produce short-form educational videos (how-tos, walkthroughs, demo recordings) using tools like Camtasia or similar video editing platforms
• Collaborate with senior SCs, product, and alliances teams to ensure solution patterns and content are accurate, current, and easy to use
• Gather and share feedback from partners, customers and internal teams to improve integrations, playbooks, and enablement resources
• Continuously deepen your knowledge of ServiceNow, Salesforce, Five9, APIs, workflows, automation, and contact center best practices

Skills

• 1+ year of professional experience in a technical, functional, support, sales or consulting role (internships, co-ops, or equivalent hands-on projects welcome)
• Exposure to ServiceNow or Salesforce, with ServiceNow strongly preferred (e.g., ServiceNow University / online LMS courses, hands-on labs, certifications, or early career role)
• A demonstrated ability to handle hard work and a steep learning curve. You're comfortable digging into documentation, troubleshooting, and figuring things out
• Strong technical acumen: you enjoy understanding how systems, APIs, and integrations work under the hood and can reason through technical problems
• You should be comfortable presenting, listening, and 'reading the room,' while also thinking deeply about technical details. This is a rare combination
• Excellent people skills, both in-person and remote/online (video calls, chat, email); you build rapport easily and communicate clearly
• A creative mindset with a passion for explaining 'how things work' through demos, diagrams, presentations, and recorded content
• Excellent written and verbal communication, with the ability to explain complex topics in plain language to both technical and non-technical audiences
• Strong organization and follow-through, with a habit of turning one-off knowledge into structured, reusable assets (docs, PPTs, videos)
• Comfort collaborating across teams (Alliances, Product, Sales, Marketing, SCs) and taking direction from more senior technical leaders
• BS in Electrical Engineering, Computer Science, or a related technical field preferred, or equivalent practical experience
• Experience creating or editing videos with Camtasia or other video editing tools
• Hands-on experience with APIs, scripting, or automation in ServiceNow or Salesforce
• Any prior exposure to contact center, CX, or telecom concepts

Benefits

• Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
• Short & Long-Term Disability
• Basic Life Insurance
• 401k saving plan with employer matching.
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
• Generous employee stock purchase plan.
• Paid Time Off
• Company paid holidays
• Paid volunteer hours
• 12 weeks paid parental leave.

Company Overview

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