[Remote] B2B Customer Service Representative
Note: The job is a remote job and is open to candidates in USA. Stanley Black & Decker, Inc. is a leading global company known for its diverse range of tools and outdoor products. The B2B Customer Service Representative will support the Contact Center's daily operations, handling customer inquiries and ensuring satisfaction while meeting performance indicators.
Responsibilities
- Effectively and professionally oversee all customer inquiries - calls, email, web, and fax transactions to ensure satisfaction, while supporting and consistently hitting Stanley Black & Decker’s Key Performance Indicator’s (KPIs)
- Act as a liaison with sales personnel, distributors, and service personnel to meet and exceed customer expectations
- Consistently improve and manage customer communication flow on promotions and product information
- Update, maintain, and analyze customer account profiles
- Maintain working knowledge of all company products, services, and promotions
Skills
- Proficient in Microsoft Office
- Requires High School Diploma or its equivalent
- 0 to 1+ years' worth of experience within customer service; call center environment preferred
- Patience and a Positive Attitude
- Willingness to learn and take initiative
- Interpreting KPI's
- SAP & Salesforce preferred
Benefits
- Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being.
- Discounts on Stanley Black & Decker tools and other partner programs.
- Wellness program
- Paid Time Off, including paid vacation, holidays & personal days
Company Overview
Company H1B Sponsorship