[Remote] Behavioral Health Billing Assistant

Note: The job is a remote job and is open to candidates in USA. The Mindful Lemon, Inc. is a virtual mental health and substance abuse provider focused on enhancing therapeutic relationships and access to care. They are seeking a Behavioral Health Billing Assistant to manage revenue cycle tasks including client communications, claim submissions, and account reconciliations.

Responsibilities

• Make daily client phone calls to discuss outstanding balances, inquiries, and concerns
• Respond to client inquiries via phone/email within one hour during business hours
• Match bank payments with ERA (Electronic Remittance Advice) and post to client accounts within 48 hours of deposit
• Follow up on denied claims from ERAs within 48 hours, submitting corrected claims as necessary
• Resolve denied claims by contacting insurance companies via portals and phone calls as needed
• Monitor and submit claims to secondary insurance where applicable
• Reconcile patient accounts, ensuring accuracy in balances and payments
• Conduct monthly eligibility checks for all existing clients on the 1st of each month. Verifying the plan details and deductible updates
• Obtain pre-authorizations for services as needed by submitting requests via portal, fax, or phone
• Update patient charts based on actual claim payments or denials, making necessary adjustments and issuing refunds or additional charges
• Inform patients of any changes to copays, deductibles, or financial responsibilities
• Process and invoice medical records requests as needed
• Perform additional duties as assigned to support the billing team and ensure efficient operations
• Oversee all prior authorization tasks
• Complete all new client insurance verification

Skills

• Must have 1 year experience with Revenue Cycle Management
• Must have 1 year experience in Behavioral Health Billing
• Must have experience with verifying insurance
• Must work well independently
• Spanish Speaking a plus

Benefits

• PTO
• Employer sponsored health plan
• 401K with match
• Employee Assistance Program
• Dental and Vision Insurance
• Employer sponsored life insurance
• Fully remote

Company Overview