[Remote] Bilingual Client Care Specialist (Eastern Time Zone)

Note: The job is a remote job and is open to candidates in USA. Credit Counselling Society (CCS) is an accredited non-profit organization dedicated to helping clients facing financial challenges. They are seeking a Bilingual Client Care Specialist who will serve as the first point of contact for clients, providing empathetic support and connecting them with appropriate resources.

Responsibilities

• Building trust with clients and offering empathetic support during challenging circumstances
• Using active listening skills to ensure appropriate resources and support are provided based on the client's situation
• Determining how to best help clients, easing their concerns, and connecting them with a Credit Counsellor when appropriate
• Reaching out to clients who have requested contact to go through the intake process
• Fulfilling administrative tasks to support clients during their relationship with CCS

Skills

• Fluency in both English and French
• One to two years of customer service experience required; call centre experience preferred
• Availability to work variable shifts, scheduled between 8:00 am - 6:00 pm (Eastern Time), with a Saturday shift once each month
• Professional and empathetic manner, demonstrating active listening skills, and the ability to connect with clients and convey information accurately
• Excellent communication & interpersonal skills, demonstrating a genuine desire to work as part of a team and help people
• Positive, can-do attitude and a solution-focused approach, with the ability to adapt to change and work well under pressure
• Strong organizational abilities, including the ability to switch between tasks quickly and occasionally manage simultaneous conversations while ensuring attention to detail

Benefits

• Three weeks vacation to start, plus 3 CCS days to use at your discretion and 6 Sick/Personal Days each year.
• A comprehensive health and wellness benefits package, including Prescription Coverage, Extended Health and Dental Coverage, a Health Spending Account, and a Wellness Spending Account.
• A long-term savings program with employer matching (up to 5% in the first 5 years of employment, with increases upon completion of 5, 10, and 15 years).
• Educational reimbursements (up to $2,500/year).
• The opportunity to participate in our two-level employee development program and supplemental mentoring relationships to support those interested in furthering their professional growth.
• Celebration of personal and organizational milestones, including a paid day off when moving or getting married, as well as gifts for important events like having a child or celebrating a milestone service anniversary.
• Employee and family assistance program that offers counselling support as well as a wide variety of support resources.

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