Remote Bilingual Customer Support

Bilingual Roadside Assistance Customer Support (English/Spanish) – Remote 1099

Company: 3D Enterprises LLC

Role Overview

3D Enterprises LLC is hiring bilingual (English/Spanish) Customer Support Representatives to handle roadside assistance calls. This role focuses on helping customers in urgent situations by coordinating services such as towing, lockouts, jump-starts, and other emergency support.

This is a fast-paced, high-responsibility role requiring clear communication, quick decision-making, and the ability to stay calm under pressure.

Pay

Starting at $15.00 per hour

Performance-based incentives available

Key Responsibilities
• Handle inbound calls from customers needing roadside assistance
• Communicate fluently in English and Spanish
• Identify customer location and service needs quickly
• Dispatch appropriate service providers (towing, lockout, fuel delivery, etc.)
• Provide real-time updates and follow-ups to customers
• Coordinate with service providers to ensure timely assistance
• Accurately document all interactions and service details
• Transfer or escalate calls when necessary

Work Environment
• High call volume with urgent, real-time situations
• Customers may be stressed, stranded, or in emergency scenarios
• Requires fast thinking, multitasking, and strong attention to detail
• Strict workflows and service protocols must be followed

Requirements
• Fluent in English and Spanish (required)
• Strong communication and problem-solving skills
• Ability to stay calm under pressure and handle emergency situations
• Basic familiarity with maps/navigation tools (Google Maps, etc.)
• Windows 11 computer (fully updated)
• Hardwired internet connection (no Wi-Fi)
• USB noise-canceling headset
• Webcam required for training/certification
• Must pass background check and ID verification

Schedule Requirements
• Flexible availability required (including evenings/weekends)
• Must meet minimum weekly hour requirements
• Consistent schedule once active

Why Join 3D Enterprises LLC
• Independent 1099 contractor role
• Higher starting pay for bilingual agents
• Flexible scheduling
• Performance-based incentives
• Structured training and certification
• Opportunity for consistent weekly work

How to Apply

Apply on Indeed. If selected, you will receive an email with a link to schedule your Zoom onboarding and interview.

Job Types: Full-time, Part-time

Pay: $15.00 per hour

Benefits:
• On-the-job training
• Professional development assistance
• Referral program
• Work from home

Work Location: Remote

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