[Remote] Bilingual Scheduling Specialist
Note: The job is a remote job and is open to candidates in USA. Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems. The Bilingual Scheduling Specialist is responsible for providing world-class customer service to clients, understanding the admission and billing processes, and ensuring a smooth patient experience while being proficient in both English and Spanish.
Responsibilities
- Understanding admission, billing, payments, and denials
- Comprehensive knowledge of patient insurance process for obtaining authorizations and benefits verification
- Knowledge of medical terminology or CPT or procedure codes
- Patient Access experience with managed care/insurance and Call Center experience is highly preferred
- Articulate, personable, dependable, and confident with excellent communication skills
- Customer service-oriented builds trust and respect by exceeding customer expectations
Skills
- High School Diploma Required
- Must be bilingual (English & Spanish)
- Certified Revenue Cycle Representative (CRCR) required within 9 months of hire
- Understanding admission, billing, payments, and denials
- Comprehensive knowledge of patient insurance process for obtaining authorizations and benefits verification
- Knowledge of medical terminology or CPT or procedure codes
- Articulate, personable, dependable, and confident with excellent communication skills
- Customer service-oriented builds trust and respect by exceeding customer expectations
- Associates Preferred
- Patient Access experience with managed care/insurance and Call Center experience is highly preferred
- Intermediate proficiency in MS applications (Word, Excel & PowerPoint), experience with multiple computer systems, and use of dual screens
- Able to multitask and work individually while applying critical thinking skills
- Customer Service experience is preferred
- 1-2 years of healthcare experience preferred
Benefits
- Healthcare
- Time off
- Retirement
- Well-being programs
- Professional certification
- Tuition reimbursement
- Quarterly and annual incentive programs
Company Overview