[Remote] Billing Operations Analyst
Note: The job is a remote job and is open to candidates in USA. RRD is a leading global provider of marketing, packaging, print, and supply chain solutions. They are seeking a Billing Operations Analyst to support invoicing and revenue functions for multiple Commercial Print manufacturing plants, coordinating with various teams to ensure accurate customer account maintenance and billing processes.
Responsibilities
- Research escalated invoicing questions/issues from Customer Service, Sales or the Customer to determine if an error was made and provide resolution
- Prepare and develop metric reporting for the platform
- Research and resolve billing-related credits and rebill requests
- Assist billers with resolving MDTS taxation and RMS drop shipment file load issues
- Prepare plant reporting or trigger list for jobs to be billed next with reports from WCSS and Business Intelligence systems
- Develop and document best/standard practices and procedures for billers to perform various tasks
- Participate in team calls and projects for process improvement
- Become an expert on WCSS billing system and in troubleshooting errors or questions from billers
- Work with billers to implement changes and set up follow-up procedures
- Reconcile shipping/inventory discrepancies that impact revenue/invoicing criteria
- Provide training to users in the Order-to-Cash workstream that may include Sales Rep, Navigators, CSRs, Order Entry teams, Shipping Depts, Billers, Billing Support and Invoicing Specialists roles
- Present monthly results to plant and corporate leaders with risks, opportunities for improvement, and root cause analysis
- Miscellaneous tasks that arise as the department expands and evolves to support new areas that touch the invoicing work-stream
Skills
- Proven analytical skills
- Excellent problem-solving skills
- Demonstrated organizational skills
- Good oral and written communication skills
- Ability to work in a team environment
Benefits
- Medical
- Dental
- Vision coverage
- Paid time off
- Disability insurance
- 401(k) with company match
- Life insurance
- Other voluntary supplemental insurance coverages
- Parental leave
- Adoption assistance
- Tuition assistance
- Employer/partner discounts
Company Overview
Company H1B Sponsorship