[Remote] Call Center Customer Service
Note: The job is a remote job and is open to candidates in USA. Akkodis is seeking a Call Center Customer Service for a Contract job with a client in New York, NY. The ideal candidate thrives in fast-paced, tech-savvy environments and communicates with clarity and empathy while managing orders and resolving customer issues.
Responsibilities
- Responding to customer inquiries via phone, email, or chat in a timely and professional manner
- Resolving product or service issues with empathy, accuracy, and urgency
- Documenting customer interactions and updating account information in internal systems
- Following communication scripts and standard procedures while offering personalized solutions
- Collaborating with team members and other departments to ensure a seamless customer experience
Skills
- High school diploma or equivalent
- Minimum of 1 year experience in a customer service or call center environment
- Strong verbal and written communication skills in English
- Proven ability to handle high call volumes with professionalism and efficiency
- Excellent problem-solving skills and ability to think quickly under pressure
- Comfortable using CRM systems, call center software, and digital communication tools
- Typing speed of at least 40 WPM with strong attention to detail
- Ability to work flexible hours, including evenings and weekends if required
- Associate or bachelor's degree preferred
Benefits
- Medical
- Dental
- Vision
- Life insurance
- Short-term disability
- Additional voluntary benefits
- EAP program
- Commuter benefits
- 401K plan
- Paid Sick Leave
- Holiday pay
Company Overview