Remote Call Center Rep - Starting Monday, March...
<font color="016097"><strong>Overview</strong></font><br><br><p><span><strong>After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, “Verint”. This online interview must be completed for prompt consideration of employment applications as it takes the place of an in-person/telephone interview.</strong> </span></p><p> </p><p> </p><p><span><strong>Work Location:</strong> This is a <strong>remote/work from home</strong> position. </span></p><p><span><strong>Compensation</strong>: $15.00/hour</span></p><p><span><strong>Paid Training Start Date</strong>: Monday, March 16, 2026</span></p><p><span><strong>Training Hours</strong>: Monday thru Friday: 8am - 5pm EST (2 weeks + 1 week nesting)</span></p><p><span><strong>Hours of Operation</strong> (following training): 7am - 7pm EST</span></p><p><span>Build Your Future! Come join our thriving team as a <strong>Remote</strong> Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.</span></p><p><span><strong>Why should you consider TSI-CXBPO (part of TSI family of companies)?</strong></span></p><ul><li><span><strong>Work from home</strong></span></li><li><span>Paid training</span></li><li><span>Team-oriented work environment</span></li><li><span>Growth opportunity</span></li><li><span>Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!</span></li></ul> <br><font color="016097"><strong>Responsibilities</strong></font><br><br><p><span><strong>In This Role, You Will:</strong></span></p><ul><li><ul><li><strong>Proactively and consistently discuss and recommend additional products and services to customers during qualified calls, including, water heaters, surge protection solutions, and in-home electrical wiring options.</strong></li><li><strong>Potential for monthly and quarterly bonus based on sales performance for meeting client mandated KPIs<span>Assist customers with inquiries/concerns</span></strong></li><li><span>Ensure all account information is accurately documented and inputted into client system</span></li><li><span>Provide detailed explanations of account status and inquiries to customers</span></li><li><span>Adhere to State and Federal regulations pertaining to your job duties</span></li><li><span>Assist customers with delinquent accounts according to various state guidelines</span></li><li><span>Consistently discuss additional product and service offerings with customers on qualified calls</span></li><li><span>Utilize exceptional communication skills to fulfill both client and customer goals</span></li></ul></li></ul><p> </p><p><span><strong>Key Results Areas:</strong></span></p><ul><li><span>Maintain an average Inbound Handle Time</span></li><li><span>Achieve Quality Assurance goals</span></li><li><span>Adhere to Production measures (time spent on calls, schedule adherence, etc.)</span></li></ul> <br><font color="016097"><strong>Qualifications</strong></font><br><br><p><span><strong>Ideal Candidate Qualifications:</strong></span></p><ul><li><span>Detail oriented and have the ability to organize and prioritize work and meet strict deadlines as well as the ability to effectively communicate with outside parties. </span></li><li><span>Effective call handling skills and high levels of professionalism are required. </span></li><li><span>A strong focus on exemplary shift attendance is required. </span></li><li><span>One to two years’ experience working in a call center environment is preferred. </span></li><li><span>The candidate has to be proficient with Microsoft applications, and have the ability to learn software applications</span></li><li><span> A High School graduate/ equivalent is required.</span></li></ul><p><span><strong>For Remote Positions:</strong> The minimum internet speed requirements for remote work are as follows:</span></p><ul><li><span>Broadband internet connection (No DSL, or Dial Up)</span></li><li><span>Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)</span></li><li><span>Speed Test Results: 25 mbps download, 20 mbps upload</span></li></ul><p><span> </span></p><p><span><strong><u>Note:</u></strong></span></p><p><span>*<u>Camera requirements</u> – Cameras are required to be on during training from start to end of each shift (not including breaks and lunches)</span></p><p> </p><p><span><strong><span>This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform.
Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.</span></strong></span></p><p> </p><p><span>We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.</span></p><p> </p><p> </p><p><span><strong>TSISP</strong></span></p>