Remote Call Center Representative

Job title: Remote Call Center Representative in Baltimore, MD at All-State Career

Company: All-State Career

Job description: Job Description:Represents and provides information about the EA schools to prospective students via the telephone.Essential Duties and Responsibilities:

• Transfers phone calls to appropriate campus


• Provides information about campuses


• Provides a professional company image through phone interaction


• Accurately and completely portrays educational programs, expected outcomes, student services, and financial consideration to students


• Organizes workflow to meet departmental goals


• Meets all quality standards


• Regular and reliable attendance

• High School Diploma or GED


• Basic PC skills with capability to learn customer service applications


• Persuasive communication skills


• Typing 20-25 wpm


• Previous call center / customer service experience preferred


• Record of achievement illustrating strong goal orientation


• Display of highest levels of integrity and intelligence


• Ability to multi-task and to succeed within strict deadlines


• Strong detail orientation and capability to be highly organized


• Proven ability to interact effectively with prospective students

Expected salary:

Location: Baltimore, MD

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