[Remote] Call Center Representative (Bilingual)
Note: The job is a remote job and is open to candidates in USA. Kids Dental Brands is dedicated to providing high-quality dental care to children. They are seeking a bilingual, friendly, and detail-oriented Call Center Representative to support their pediatric and orthodontic dental offices across multiple states by handling calls, verifying insurance, and maintaining patient information.
Responsibilities
- Assist our pediatric and/or orthodontic dental offices
- Inbound and outbound phone calls
- Follow up with patients to confirm appointments, provide pre-visit instructions, and address any changes or cancellations
- Verify insurance eligibility
- Register new patients
- Collect and update patient information in the dental office's database, ensuring accuracy and confidentiality
- Maintain a professional and courteous tone during all interactions with patients, fostering a positive and welcoming environment
Skills
- Candidates must be based in or around El Paso, Texas
- Candidate must be bilingual (English and Spanish)
- 1+ years in customer service
Benefits
- Health Coverage - Medical, dental, vision, and basic life insurance.
- Supplemental Benefits - Voluntary life insurance, short- and long-term disability, legal assistance, identity theft protection, critical illness, hospitalization, and cancer insurance.
- Wellness Program - Incentive-based wellness initiatives to support your physical and mental health, plus access to our Employee Assistance Program (EAP).
- Financial Security - 401(k) retirement plan with company match to help you plan for the future.
- Paid Time Off - Enjoy a healthy work-life balance with paid time off, eight (8) paid holidays annually, and dedicated wellness days.
Company Overview
Company H1B Sponsorship