[Remote] Case Analyst I (Remote)

Note: The job is a remote job and is open to candidates in USA. World Education Services (WES) is a non-profit social enterprise that supports the educational, economic, and social inclusion of immigrants, refugees, and international students. The Case Analyst I--Bilingual will be responsible for examining case files, analyzing data, and ensuring the accuracy of case information to support the credential evaluation process.

Responsibilities

• Processing files from a variety of educational regions
• Determining if each document meets WES’ documentation requirements
• Processing applications within specified timeframes, checking for accuracy and consistency of assessment outcomes
• Verifying academic information entered by the client and ensuring that the information matches what is reflected in the corresponding documents
• Developing knowledge of designated systems of education and their academic documentation practices and policies and applying it to routine and unique cases
• Becoming familiar with the end-to-end credential evaluation process and aware of the related dependencies
• Maintaining the security and privacy of applicant information
• Other duties as assigned

Skills

• Bachelor's degree in relevant discipline or equivalent experience
• 1+ years of experience in credential processing and monitoring preferred
• Proficient use of IT systems including Microsoft Office applications (Excel, Word, Outlook) and ability to learn new systems quickly
• Fluency in German and/or French (note: speaking in German or French is not required, however candidate must be able to read and comprehend documents in German or French)
• Strong English language skills (ability to read and communicate in English)
• Strong remote work and digital communication skills required
• Strong ability to learn and apply new knowledge about international education systems
• Experience working in multiple systems simultaneously
• Experience working in a fast-paced, high-volume environment
• Ability to learn to use known, practiced protocol for evaluating educational credentials
• Ability to learn to identify files outside of scope of knowledge
• Ability to contribute new ideas and recommendations for process improvement
• Ownership and initiative to deliver results and a strong sense of responsibility
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Strong commitment to WES' mission and values
• Knowledge of international education and/or foreign systems of education desirable
• Experience with credential evaluations desirable

Benefits

• Work-Life Harmony
• Rewards and Recognition
• Professional Growth and Development
• Innovation and Impact
• Community and Connection

Company Overview