[Remote] Case Quality & Data Specialist \- Human Services Program \- Remote
Note: The job is a remote job and is open to candidates in USA. The Workforce Group, a LEMOINE company, is seeking a detail-oriented Case Quality & Data Specialist to support a federal human services program serving vulnerable populations, including young adults and families. This role focuses on case-level quality review, data entry, documentation control, and case record reconciliation.
Responsibilities
- Review case documentation, field visit notes, address research notes, contact notes, required data fields, escalation records, and closure rationale for accuracy and completeness
- Identify missing documentation, inconsistent outcomes, duplicate entries, unsupported conclusions, late updates, unclear determinations, or incomplete case records
- Enter, upload, reconcile, and validate case data in approved secure systems, trackers, forms, or databases
- Support batch uploads, data correction, upload error resolution, and data reconciliation activities
- Confirm that case records are complete, accurate, and ready for quality review, reporting, or invoice support
- Maintain organized case documentation, quality review notes, audit trails, and correction records
- Coordinate corrections with field operations, case research, case coordination, data, reporting, quality, and program leadership teams
- Track case documentation status, data entry status, correction status, and pending quality review actions
- Protect sensitive participant, program, and Government-related information
- Maintain objective documentation without unsupported conclusions or personal opinions
- Participate in required training, operational briefings, quality review meetings, and staff meetings
- Perform additional duties as assigned
Skills
- High school diploma or equivalent required
- Strong attention to detail and ability to review records for accuracy, completeness, consistency, and documentation sufficiency
- Ability to identify errors, duplicate records, missing fields, late actions, and conflicting information
- Strong written and verbal communication skills
- Ability to prepare clear, accurate, objective, and timely documentation
- Proficiency with Microsoft Office, Excel, Word, Teams, email, shared trackers, databases, and electronic documentation systems
- Ability to learn approved case management, data entry, documentation, or quality review tools
- Ability to maintain confidentiality, professional boundaries, and ethical standards
- Ability to complete required federal, client, and company training before beginning work
- Ability to successfully complete required pre-employment screening and federal background/suitability processing
- Must be authorized to work in the United States
- Associate or bachelor's degree in human services, social work, criminal justice, psychology, sociology, public administration, business administration, data management, quality management, or related field preferred
- Minimum of one year of experience in data entry, quality review, case review, records review, administrative operations, human services support, case management support, compliance support, or similar work preferred
- Experience reviewing case files, field documentation, human services records, quality records, or compliance documentation
- Experience with data validation, batch uploads, data reconciliation, dashboard support, or secure data systems
- Experience supporting federal, state, local government, human services, emergency response, disaster recovery, or field-based programs
- Strong Excel skills, including sorting, filtering, data cleanup, and trackers
- Bilingual English/Spanish preferred
Company Overview