[Remote] Client Relations Coordinator

Note: The job is a remote job and is open to candidates in USA. Stoneside Blinds & Shades has been transforming homes and delighting customers for over 16 years. As a Client Relations Coordinator, you will be responsible for taking inbound phone calls from potential customers, answering their questions, and scheduling in-home design consultations with the sales team.

Responsibilities

• Be the welcoming first voice our customers hear when scheduling installations, service appointments, and design consultations based on availability and team capacity
• Maintain accurate and up-to-date appointment records in NetSuite and other scheduling platforms
• Follow up with prospective clients via outbound calls on web form inquiries and other lead sources
• Manage scheduling requests across multiple channels, including phone, chat, and email
• Communicate with clients, installers, and designers to confirm, reschedule, or adjust appointments as needed
• Deliver exceptional customer service by ensuring clients are informed and prepared for upcoming appointments
• Support field teams by resolving scheduling conflicts and handling last-minute changes efficiently
• Maintain scheduling documentation, reports, and related administrative records
• Collaborate cross-functionally with Customer Service, Operations, and Field Teams to meet scheduling needs
• Identify and contribute to process improvements that enhance scheduling accuracy and efficiency

Skills

• Align with our mission and values and want to be part of a team where everyone loves their job
• Friendly, positive, and customer-focused demeanor
• Strong organizational skills with the ability to manage multiple priorities effectively
• Excellent verbal and written communication skills
• High attention to detail with a commitment to accuracy
• Proven ability to consistently deliver a 5-star customer experience
• Comfortable learning and using new technology and systems
• Ability to prioritize tasks and adapt quickly to scheduling changes
• Strong problem-solving skills with the ability to thrive in a fast-paced environment
• Must have reliable, high-speed internet access suitable for a remote work environment

Benefits

• Excellent health, dental, and vision insurance
• Short-term and long-term disability coverage
• Generous paid time off and paid holidays
• 401(k) with employer match
• Supportive, people-first company culture
• Employee Assistance Program (EAP)
• Participation in our Gain Share Program

Company Overview