[Remote] Client Success Manager

Note: The job is a remote job and is open to candidates in USA. Proactive Marketing LLC is dedicated to helping Chiropractors build their dream practice while positively impacting their patients' health. The Client Success Manager will act as the primary liaison between the agency and clients, ensuring exceptional service and fostering strong client relationships.

Responsibilities

• Managing a book of clients, serving as their sole point of contact via text, call, and email
• Helping clients succeed with our system and reach established goals
• Maintaining and developing client relationships based upon mutual respect, high-quality service, expectation setting, and coaching
• Using the company core values to guide independent decisions about client accounts
• Continually innovating new methods to improve client experience and retention
• Managing the entire client life-cycle, including onboarding calls, launch calls, check-ins, billing, and offboarding calls
• Utilizing Slack for communication with the team
• Upselling clients on relevant products
• Collecting client feedback and passing it along to the team to drive constant improvement and innovation
• Admin tasks will evolve over time as trust is built and you will be given more work

Skills

• Most important is a positive attitude -- you see client dissatisfaction as an opportunity, not a burden
• Excellent Communicator -- Strong interpersonal, verbal, and written communication skills in English. This is a must
• Self-starter -- you are comfortable working 100% remotely, managing projects and meeting deadlines without direct supervision
• Driven, competitive, and confident with coaching others and setting expectations
• Strong attention-to-detail, time-management, and organizational skills
• At least a basic knowledge of digital advertising fundamentals, with a keen interest in learning more
• Ability to multitask and prioritize under ever-changing needs and schedules
• Proven project management skills with an emphasis on quality control
• Coachable -- you are willing to participate in ongoing training and constantly push yourself to get better and better
• Team player -- you are able to collaborate with a small team, ask for help when needed, and delegate tasks
• Proactive -- you strive to get ahead of a problem, instead of waiting for it to become a full-blown fire
• 1+ years of Customer Success Manager, Sales or Marketing experience
• At least 1 year experience in Sales; preferably high ticket sales
• Previous experience with remote working software preferred, including Asana, Monday, Slack, Zoom, etc
• Direct Response Marketing experience, highly preferred

Benefits

• Remote position (work from anywhere in the world)
• Access to world-class training and education in advertising/marketing
• Constant investment in personal development
• Paid vacations once per year
• We’re a quickly growing company that favors promoting internally -- huge opportunity for upward mobility
• Paid time off

Company Overview